Job Description

Job Description

About Cipe Solutions

We are a managed technology partner that specializes in solutions for national and large scale multi-location QSRs (quick-service-restaurants), and retail organizations

About the Role

The primary function of this role is to facilitate the provisioning and testing of all equipment prior to shipping. The primary function of this role is to assist clients with the resolution of technology related issues, with a heavy emphasis in VoIP. These issues range from a variety of technical areas from porting, networking, A/V, and IP cameras. Team members with this role are required to thoroughly document customer interactions for historical reference in the corresponding ticketing software. Secondarily, hardware configuration and staging will be required. Candidates should have previous knowledge / experience with loading web-based configurations and troubleshooting devices such as routers, WIFI APs, IP Cameras, NVR, etc.

Responsibilities

• Provide technical assistance with hardware and software
• Resolve issues for clients via phone and email
• Configuration of equipment to be shipped
• Track customer issues and resolutions

**Location & Commitments **

• In office position, College Park area
• Full-Time (40 hours)
• Schedule Created Monthly (may include nights and weekends)
• Competitive Salary Range
• Full benefits including medical, dental and vision

Requirements

• Previous experience in IT, customer service, or other related fields
• Highly detail oriented
• Ability to build rapport, and communicate well with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Previous experience with Connectwise Manage PSA is preferred but not required

Company Description

We're CIPE Solutions. At our core, we're a managed technology partner that specializes in solutions for national franchised brands and multi-site organizations. We touch the lives of business owners by providing IT infrastructure that meets the needs of today's technology driven world.

Company Description

We're CIPE Solutions. At our core, we're a managed technology partner that specializes in solutions for national franchised brands and multi-site organizations. We touch the lives of business owners by providing IT infrastructure that meets the needs of today's technology driven world.