POSITION: FACULTY-LED PROGRAMS COORDINATOR

ORGANIZATION: CIS ABROAD

LOCATION: NORTHAMPTON, MA          

NUMBER OF WEEKLY HOURS: FULL-TIME (EXEMPT), 40 HOURS/WEEK

ANTICIPATED START DATE: AS SOON AS RIGHT CANDIDATE IS FOUND

ABOUT US: WHO IS CIS ABROAD, AND WHY DO YOU WANT TO WORK WITH US?

At CIS Abroad, we believe that education abroad offers students the best chance to realize their potential and change their world. We're a nationally recognized organization that offers transformative study, intern, and short-term programs in 22 countries and customized programs in over 50 countries across the globe. Our shared values--Passion, Fun, Cultural Awareness, Being Helpful, Change & Growth, Teamwork, & Good Ideas--form the foundation for all we do, and we look for employees who embody these values in their personal and professional lives. We are innovative and fast-moving, and have a fantastic home office (complete with friendly office dogs!) located in a historic building smack in the middle of downtown Northampton, MA. We are proud members of The Forum on Education Abroad, NAFSA, Diversity Abroad, and IIE's Generation Study Abroad initiative.

JOB DESCRIPTION

The Faculty-Led Programs Coordinator is primarily responsible for the following key areas within our Custom Programs division: logistical planning, advising faculty, and both program and inquiry management. Country ownership may vary depending on experience of the coordinator and the current team's needs. The position reports to the Assistant Director of Custom Programs.

SPECIFIC DUTIES

--Program Management & Logistics (70%)

• Manage logistical planning for up to 20 programs/year; including, but not limited to, hotel accommodations, transportation contracts, excursion reservations and academic-related activities
• Manage the inquiry/bid process for 70+ programs per year, maintaining monthly contact with partners according to current standard operating procedures (SOPs)
• Manage program accounts, including invoicing, payables, and collections; check in with partners monthly on pending/approved marketing programs

--Advising & Communications (20%)

• Advise faculty and administrators on program proposals and upcoming programs
• Respond to internal and external inquiries and questionnaires via email and phone, striving to maintain a 24-hour response time and high level of customer service
• Facilitate pre-departure process for faculty by creating and distributing pre-departure materials and facilitating connection with the Onsite Program Coordinator (OPC)
• Advise OPCs on program logistics and expectations

--Support (10%)

• Provide support as needed to the Emergency Response Team 
• Assist with other seasonal projects as needed and whenever possible
• Promote harmony and positivity among co-workers

REQUIRED QUALIFICATIONS & SKILLS

• Experience working/volunteering/studying/traveling abroad
• Bachelor's degree or four years experience in the travel industry
• Ability to work independently and as part of a team
• Demonstrated attention to detail and follow through
• Exceptional customer service and time management skills
• Computer fluency in most major applications (MS Word, Excel, Outlook, etc.) and Google Suite
• Outstanding written and oral communication skills
• Positive outlook and an ability to promote harmony among coworkers
• Comfortable with a fast-paced and changing environment

PREFERRED QUALIFICATIONS

• Previous logistics or travel industry experience
• Previous office experience
• A strong understanding of diversity, equity, inclusion, and social justice

PHYSICAL DEMANDS

• Ability to lift or maneuver up to 50 pounds
• Ability to continuously stand or walk
• Ability to bend, squat, climb stairs, and lift frequently

SALARY AND BENEFITS

• Entry-level salary commensurate with experience
• Company-sponsored health, dental and vision insurance
• Medical and Dependent Care Flex-Spending Accounts
• Paid Parental Leave for newborn or adopted children
• Wellness Program
• LifeCare Employee Assistance Program (EAP)
• 401(k) plan after 1 year of employment, with fully-vested company match
• IATA Travel Agent status
• Paid vacation, sick days, and 12+ CIS Abroad holidays (including Winter Holiday Break)
• Extensive training and professional development, including overseas opportunities
• Fun, flexible work environment frequented by furry pups

COMPANY & TEAM CULTURE: WHO ARE WE LOOKING FOR?

CIS Abroad, and particularly the Custom Programs (CP) division, moves fast! We are looking for someone who is passionate about international education, not intimidated by change, and who will speak up when they have a good idea (and run with it!) The successful member of the team has a keen eye for detail, LOVES checklists, and enjoys building programs from the ground up. Ideally, you've spent some time abroad or have experience coordinating travel for yourself and/or others. Unlike many study abroad advising positions, our team works almost exclusively with faculty and study abroad staff, so you should be ready for little (if any) direct student contact. Lastly, while there's always support if you need it, the majority of our work is done independently; we are looking for a self-starter with a can-do attitude who will dive right in to new challenges!

SOUNDS GREAT! HOW DO I APPLY? 

• Submit your cover letter, resume, and two professional references via this link: https://cisabroad.breezy.hr/p/5abc721824e3
• Qualified candidates will be contacted for an interview
• No phone calls, please

CIS Abroad provides equal opportunity to all people regardless of age, race, religion, color, sex, gender, sexual orientation, national origin, or physical or mental disability. Equal opportunity applies to hiring, placement, promotion, salary determination, and all other conditions of employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire. By submitting your application materials to us you are also providing explicit consent for our Human Resources department to process that data within reasonable limitations under the scope of consideration for your employment. For details on how we handle sensitive data please view our Privacy Policy: https://www.cisabroad.com/privacy-policy/

__