ABOUT CITADEL:

Citadel Defense is a high growth technology company that builds game-changing security solutions for military, government, and commercial customers.  Our technology helps our customers solve their toughest challenges – providing situational awareness that allows them to make better, smarter, faster decisions that saves lives.  Citadel’s flagship Titan capability combines the latest in artificial intelligence, machine learning, and robotics in order to autonomously protect our servicemen and servicewomen on the front lines from weaponized unmanned systems used by adversaries.  As a member of the growing Citadel Defense team, you will immediately have an outsized impact on mission operations.

 POSITION SUMMARY:

We are looking for a mission driven Customer Success Field Operations Engineer who is passionate about building reliable solutions for customers in mission critical situations.  In this role, you will help develop, test, and deploy products that protect our nation’s elite Special Operations teams, critical infrastructure, and most valuable organizations from nefarious drone threats.  To do this, we’ve assembled a group of world-class business/strategy, product design, technology, engineering, and data science professionals with deep knowledge and experience in counter drone solutions to work alongside you in tackling one of the country’s most challenging threats.

 YOUR RESPONSIBILITIES:

• You will independently identify potential problems with a product/installation, determine the cause, and execute the appropriate repair in the field in resource-constrained conditions
• Strong technical aptitude to understand and troubleshoot electrical, mechanical, and network communications systems in a field environment
• Deliver industry-leading technical support customer service
• Present test result reports to Engineering Leadership to help prioritize product development efforts
• Deliver data-informed recommendations for hardware selections that shape the future development of the product

 YOU SHOULD HAVE:

• One Team. One Fight. Mentality
• Electrical, mechanical, and network communication skills
• High level of comfort with hand and power tools as well as assembling and solving hardware challenges
• Ability to understand new concepts quickly, apply them accurately, organize, schedule, and coordinate work plans; and determine an action plan with little supervision across a range of complex problems
• Strong communication, documentation, and interpersonal skills

 IDEALLY YOU WILL HAVE:

• Willingness to jump in and lead new projects independently
• Ability to obtain and hold a U.S. security clearance at the TS/SCI level
• Ability to work extended hours as required
• Experience working with the Department of Defense or Department of Homeland Security
• Passion for robotics and drones

 To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.