CITYROW is looking for a highly motivated, confident, and people-focused leader to manage our Ann Arbor studio. The Studio Manager is responsible for creating a client-focused, positive environment and is devoted to maximizing the studio revenue and occupancy.
Responsibilities include, but are not limited to:
Staffing:
Plan and execute all aspects of staffing for the studio, including recruitment, hiring, training, and termination as necessary
Optimize and publish the Studio Team schedule monthly
Handle all new hire paperwork and on-boarding
Monitor class performance and communicate any schedule changes with the Studio Team
Communicate all scheduling changes/modifications with our Instructor Operations Manager
Team Development:
Foster and develop a high-performing Studio Team by training and motivating all employees to provide the highest level of customer service
Lead by example in all areas of communication, management, leadership, and service
Conduct performance reviews quarterly
Hold monthly Studio Team meetings
Build a strong team environment
Customer Service:
Serve as a resource to the Studio Team for any client related questions
Resolve and attend to any client issues/requests
Focus on engaging with all guests, selling memberships, class packages, and product offerings
Operations:
Oversee daily operations of the studio
Manage inventory of studio supplies and sales of merchandise
Monitor studio expenses and revenues, and coordinate with finance and management teams on optimizing profit/loss performance for studios
Ensure cleanliness standards are met and maintained at all times
Perform on-going maintenance on studio space and equipment as needed
Submit weekly performance reports to the corporate team studio team
Complete payroll reports bi-weekly
Manage, prepare, and send any e-commerce orders
Monitor ClassPass
Help oversee and process group/private bookings
Respond to Closing Emails when necessary
Handle any complaints or building issues
Coordinate with any outside vendors when necessary (i.e. towel service, water deliveries, etc.)
Work with senior management to ensure all policies and procedures are properly implemented
Marketing:
Create and release weekly or bi-weekly community emails via MailChimp
On-going community outreach
Help promote CITYROW to new businesses
Ability to carry out studio promotions and events when needed
In studio chalkboard management/maintenance
Work with social media coordinator on events and marketing related efforts
Qualifications:
Bachelor's degree in business management, hospitality, or related field
Mid-level management experience in fitness, hospitality or wellness
Passionate about fitness, wellness and living a healthy lifestyle
Strong problem solving skills
Strong sales experience a plus
Entrepreneurial leader and a self-starter
Ability to multitask, prioritize effectively, and delegate when necessary
Superior communication and interpersonal skills
Able to receive and give performance feedback effectively
Proficient in Microsoft Office (Word, Excel)
Preferred experience with MindBody Online
Must live in a relative close proximity to the studio
Full-time; weekend availability required