OVERVIEW:

CITYROW is looking for a highly motivated, confident, and people-focused leader to assist in managing our studio. The Assistant Studio Manager is responsible for creating a client-focused, positive environment and is devoted to maximizing the studio revenue and occupancy.

RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO):

Staffing:

Plan and execute all aspects of staffing for the studio, including recruitment, hiring, training, and termination as necessary.

Optimize and publish the Studio Team schedule.

Assist with all new hire paperwork and on-boarding.

Monitor class performance and communicate any schedule changes with the Studio Team.

Team Development:

Foster and develop a high-performing Studio Team by training and motivating all employees to provide the highest level of customer service.

Lead by example in all areas of communication, management, leadership, and service.

Assist with holding monthly Studio Team meetings.

Build a strong team environment.

Customer Service:

Serve as a resource to the Studio Team for any client related questions.

Resolve and attend to any client issues/requests.

Focus on engaging with all guests, selling memberships, class packages, and product offerings.

Operations:

Oversee daily operations of both studios.

Manage inventory of studio supplies and sales of merchandise.

Monitor studio expenses and revenues, and coordinate with finance and management teams on optimizing profit/loss performance for studios.

Ensure cleanliness standards are met and maintained at both locations.

Perform ongoing maintenance on studio space and equipment as needed.

Submit weekly performance reports to the Manager/Owner.

Complete payroll reports bi-weekly.

Manage, prepare and send any e-commerce orders.

Help oversee and process group/private bookings.

Respond to Closing Emails when necessary.

Handle any complaints or building issues.

Coordinate with any outside vendors when necessary (i.e. towel service, water deliveries, etc.)

Work with senior management to ensure all policies and procedures are properly implemented

Marketing:

Assist with weekly community emails via MailChimp

On-going community outreach

Help promote CITYROW to new businesses

Ability to carry out studio promotions and events, if needed

In studio chalkboard management/maintenance

Coordinating seasonal studio decorations and window space maintenance

QUALIFICATIONS:

Bachelor's degree in business management, hospitality, or related field

Mid-level management experience in fitness, hospitality or wellness

Passionate about fitness, wellness and living a healthy lifestyle

Strong problem-solving skills

Self-Motivated leader and a self-starter

Ability to multitask, prioritize effectively, and delegate when necessary

Superior communication and interpersonal skills

Able to receive and give performance feedback effectively

Proficient in Microsoft Office (Word, Excel)

Full-time; weekend coverage required