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General Manager

CITYROW of Allen

General Manager

Allen, TX
Full Time
Paid
  • Responsibilities

    The ideal Manager will oversee all studio functionality from sales to Instructors. The position is a high-profile leadership position that is responsible for the studio's overall direction, coordination, operation, and success. The General Manager will ensure the studio meets or exceeds financial goals, while providing remarkable leadership in areas of customer service, team member relations, sales, in-studio business performance, and member participation.

    A CITYROW General Manager is

    Confident in generating sales and creating member relationships

    Highly motivated, confident, and a people-focused leader who will be able to provide support to a team of 10-20

    Someone who has strong problem solving skills, and is a self-starter

    Able to receive and give performance feedback effectively

    Able to multitask, prioritize effectively, and delegate when necessary

    Passionate about fitness, wellness and living a healthy lifestyle

    Enjoys taking CITYROW classes and has a strong knowledge of the CITYROW concept

    General Manager Qualifications:

    Bachelor's degree in business management, hospitality, or related field

    2+ years of retail/service sales or fitness sales experience

    Ability to manage and drive 2 revenue streams: memberships and retail

    Must have business knowledge and be focused on driving bottom line revenue

    Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email

    Solid writing and grammar skills

    Trustworthy and ability to handle confidential information

    Ability to excel in a fast changing, diverse environment

    Highly organized, proficient in data management, ability to prioritize and meet deadlines

    Ability to work harmoniously with co-workers, clients and the general public

    Proficient with computers and fitness studio software

    Must live in close proximity of the studio

    Full-time; weekend availability

    Must be flexible with your schedule and time

    Non traditional hours - day, evening, and/or weekend hours, including holidays and long shifts as the business dictates

    General Manager responsibilities include, but are not limited to:

    Sales:

    Manage leads and converting them to members

    Implement sales process to schedule prospects into trying a class

    Generate personal sales and train Studio Team in sales

    Focus on engaging with all guests, selling memberships, class packages, and product offerings

    Supervise Studio Team Sales Representatives

    Marketing:

    Lead generation including Grass Roots Marketing, Social Media Marketing, and Networking

    Strategically manage marketing campaigns to generate leads for the studio

    Own key marketing channels from ideation/planning/copywriting through to execution including but not limited to:

    Social Media (Instagram, Instagram Stories, + FB Priority)

    Weekly CITYROW email (using MailChimp to communication weekly marketing initiatives, studio happenings, and press)

    Run point on special events, activations, and partnerships (e.g.: outdoor pop-ups, team bonding, etc.)

    Help promote CITYROW to new businesses with ongoing community outreach

    Manage in-studio marketing and maintenance (i.e. chalkboards, seasonal decor, boards, etc.)

    Staffing:

    Hire and manage all aspects of staffing for the studio, including recruitment, hiring, training, and termination as necessary

    Supervise, discipline, and advise on pay and termination decisions related to Studio personnel including Sales Associates and Instructors

    Optimize and publish staff schedule monthly

    Handle all new hire paperwork and on-boarding

    Monitor class performance and communicate any schedule changes with the Studio Team

    Customer Service:

    Independently make decisions related to high level customer service

    Resolve and attend to any client issues/requests

    Collect outstanding dues

    Respond to studio customer service email

    Operations:

    Oversee daily operations of the studio

    Enforce CITYROW policies and procedures

    Proficiency in revenue reports, attendance reports, etc.

    Ensure all forms, administrative supplies, and studio literature is stocked and visible

    Order and manage inventory of studio supplies and sales of merchandise

    Ensure cleanliness standards are met and maintained at all times

    Perform ongoing maintenance on studio space and equipment as needed

    Submit weekly, monthly, and quarterly studio revenue and goal reports

    Coordinate with any outside vendors when necessary (i.e. towel service, water deliveries, etc.)

    Attend all applicable CITYROW training/meetings at Corporate or via telephone or web conferencing

    Any other duties as assigned

    Compensation + Benefits:

    This position offers a very competitive base salary; based on experience and performance

    Commission paid on sales

    Opportunity to bonus, based on performance

    Unlimited growth potential within the company