Asstistant General Manager
A CITYROW Assistant General Manager is
Confident in generating sales and creating member relationships
Someone who has strong problem solving skills and is a self-starter
Able to receive and give performance feedback effectively
Able to multitask, prioritize effectively, and delegate when necessary
Passionate about fitness, wellness and living a healthy lifestyle
Enjoys taking CITYROW classes and has a strong knowledge of the CITYROW concept
Assistant General Manager Qualifications:
Bachelor's degree in business management, hospitality, or related field
2+ years of retail/service sales or fitness sales experience
Ability to manage and drive 2 revenue streams: memberships and retail
Must have business knowledge and be focused on driving bottom line revenue
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
Solid writing and grammar skills
Trustworthy and ability to handle confidential information
Ability to excel in a fast changing, diverse environment
Highly organized, proficient in data management, ability to prioritize and meet deadlines
Ability to work harmoniously with co-workers, clients and the general public
Proficient with computers and fitness studio software
Must live in close proximity of the studio
Part-time; weekend availability (could turn into full time position as company grows)
Must be flexible with your schedule and time
Non traditional hours - day, evening, and/or weekend hours, including holidays and long shifts as the business dictates
Asst. General Manager responsibilities include, but are not limited to:
Sales:
Manage leads and converting them to members
Implement sales process to schedule prospects into trying a class
Generate personal sales and train Studio Team in sales
Focus on engaging with all guests, selling memberships, class packages, and product offerings
Supervise Studio Team Sales Representatives
Marketing:
Lead generation including Grass Roots Marketing, Social Media Marketing, and Networking
Strategically manage marketing campaigns to generate leads for the studio
Own key marketing channels from ideation/planning/copywriting through to execution including but not limited to:
Social Media (Instagram, Instagram Stories, + FB Priority)
Weekly CITYROW email (using MailChimp to communication weekly marketing initiatives, studio happenings, and press)
Run point on special events, activations, and partnerships (e.g.: outdoor pop-ups, team bonding, etc.)
Help promote CITYROW to new businesses with ongoing community outreach
Manage in-studio marketing and maintenance (i.e. chalkboards, seasonal decor, boards, etc.)
Customer Service:
Independently make decisions related to high level customer service
Resolve and attend to any client issues/requests
Collect outstanding dues
Respond to studio customer service email
Operations:
Enforce CITYROW policies and procedures
Proficiency in revenue reports, attendance reports, etc.
Ensure all forms, administrative supplies, and studio literature is stocked and visible
Ensure cleanliness standards are met and maintained at all times
Perform ongoing maintenance on studio space and equipment as needed
Coordinate with any outside vendors when necessary (i.e. towel service, water deliveries, etc.)
Attend all applicable CITYROW training/meetings at Corporate or via telephone or web conferencing
Any other duties as assigned
Compensation + Benefits:
This position offers a very competitive base salary; based on experience and performance
Commission paid on sales
Opportunity to bonus, based on performance
Unlimited growth potential within the company