CITYROW is looking for a highly motivated, confident, and people-focused leader to assist in managing our two Richmond, Virginia studios. The Assistant Studio Manager is responsible for creating a client-focused, positive environment and is devoted to maximizing the studio revenue and occupancy. This position offers the potential for career growth.

Responsibilities may include, but are not limited to:

Staffing:

Assist in planning and execution of all aspects of staffing for the studio, including recruitment, hiring, training, and termination as necessary

Optimize and publish the Studio Team schedule

Assist with all new hire paperwork and on-boarding

Monitor class performance and communicate any schedule changes with the Studio Team

Marketing:

Assist with weekly community emails via Brandbot

On-going community outreach

Help promote CITYROW to new businesses

Ability to carry out studio promotions and events, if needed

In studio management/maintenance

Team Development:

Foster and develop a high-performing Studio Team by assisting in training and motivating all employees to provide the highest level of customer service

Lead by example in all areas of communication, management, leadership, and service

Assist with holding monthly Studio Team meetings

Build a strong team environment

Customer Service:

Serve as a resource to the Studio Team for any client related questions

Resolve and attend to any client issues/requests

Focus on engaging with all guests, selling memberships, class packages, and product offerings

Operations:

Oversee daily operations of this studio

Manage inventory of studio supplies and sales of merchandise

Assist monitoring of studio expenses and revenues, and coordinate with Manager/Owner on optimizing profit/loss performance for studios

Ensure cleanliness standards are met and maintained.

Perform ongoing maintenance on studio space and equipment as needed

Submit weekly performance reports to the Manager/Owner

Assist with studio team scheduling

Help oversee and process group/private bookings

Respond to Closing Emails when necessary

Handle any complaints or building issues

Coordinate with any outside vendors when necessary (i.e. towel service, water deliveries, etc.)

Work with senior management to ensure all policies and procedures are properly implemented

Qualifications:

Business management experience in fitness, hospitality or wellness

Passionate about fitness, wellness and living a healthy lifestyle

Strong problem solving skills

Team leader and a self-starter

Ability to multitask, prioritize effectively, and delegate when necessary

Superior communication and interpersonal skills

Able to receive and give performance feedback effectively

Proficient in Microsoft Office (Word, Excel)

Part-time to full-time; weekend coverage required

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CITYROW Corporate.