CITYROW is looking for a highly motivated, confident, and people-focused leader to assist in managing our Richmond (Short Pump), Virginia studio. The Assistant Studio Manager is responsible for creating a client-focused, positive environment and is devoted to maximizing the studio revenue and occupancy. This position offers the potential for career growth.
Responsibilities may include, but are not limited to:
Staffing:
Assist in planning and execution of all aspects of staffing for the studio, including recruitment, hiring, training, and termination as necessary
Optimize and publish the Studio Team schedule
Assist with all new hire paperwork and on-boarding
Monitor class performance and communicate any schedule changes with the Studio Team
Marketing:
Assist with weekly community emails via Brandbot
On-going community outreach
Help promote CITYROW to new businesses
Ability to carry out studio promotions and events, if needed
In studio chalkboard management/maintenance
Coordinating seasonal studio decorations and window space maintenance
Team Development:
Foster and develop a high-performing Studio Team by assisting in training and motivating all employees to provide the highest level of customer service
Lead by example in all areas of communication, management, leadership, and service
Assist with holding monthly Studio Team meetings
Build a strong team environment
Customer Service:
Serve as a resource to the Studio Team for any client related questions
Resolve and attend to any client issues/requests
Focus on engaging with all guests, selling memberships, class packages, and product offerings
Operations:
Oversee daily operations of this studio
Manage inventory of studio supplies and sales of merchandise
Assist monitoring of studio expenses and revenues, and coordinate with Manager/Owner on optimizing profit/loss performance for studios
Ensure cleanliness standards are met and maintained.
Perform ongoing maintenance on studio space and equipment as needed
Submit weekly performance reports to the Manager/Owner
Complete payroll reports bi-weekly
Manage, prepare, and send any e-commerce orders
Help oversee and process group/private bookings
Respond to Closing Emails when necessary
Handle complaints
Coordinate with any outside vendors when necessary (i.e. towel service, water deliveries, etc.)
Work with senior management to ensure all policies and procedures are properly implemented
Qualifications:
Business management experience in fitness, hospitality or wellness
Passionate about fitness, wellness and living a healthy lifestyle
Strong problem solving skills
Team leader and a self-starter
Ability to multitask, prioritize effectively, and delegate when necessary
Superior communication and interpersonal skills
Able to receive and give performance feedback effectively
Proficient in Microsoft Office (Word, Excel)
Part-time; weekend coverage required