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Studio Sales Team Lead - Short Pump

CITYROW of Short Pump

Studio Sales Team Lead - Short Pump

Richmond, VA
Part Time
Paid
  • Responsibilities

    CITYROW is looking for a highly motivated, confident, and people-focused leader to assist in managing our sales teams in our Richmond, Virginia studios. The Studio Sales Team Lead is responsible for creating a client-focused, positive environment and is devoted to maximizing the studio revenue and occupancy. This position offers the potential for career growth.

    Responsibilities may include, but are not limited to:

    Staffing:

    Assist in planning and execution of all aspects of staffing for the front of studio, including recruitment, hiring, training, and evaluation as necessary

    Optimize and publish the Studio Team schedule

    Assist with all new hire paperwork and on-boarding

    Monitor class performance and communicate any schedule changes with the Studio Team

    Marketing:

    Help coordinate on-going community outreach

    Help promote CITYROW to new businesses

    Assist owner establishing sales objective by team member

    Ability to carry out studio promotions and events, if needed

    In studio chalkboard management/maintenance

    Assist coordinating seasonal studio decorations and window space maintenance

    Team Development:

    Foster and develop a high-performing Studio Team by assisting in training and motivating all employees to provide the highest level of customer service

    Lead by example in all areas of communication, management, leadership, and service

    Assist with holding monthly Studio Team meetings

    Build a strong team environment

    Customer Service:

    Serve as a resource to the Studio Team for any client related questions

    Resolve and attend to any client issues/requests

    Focus on engaging with all guests, selling memberships, class packages, and product offerings

    Operations:

    Oversee daily operations of this studio

    Assist in managing inventory of studio supplies and sales of merchandise

    Ensure cleanliness standards are met and maintained.

    Assist with ongoing maintenance on studio space and equipment as needed

    Submit weekly performance reports to the Manager/Owner

    Help oversee and process group/private bookings

    Respond to Closing Emails when necessary

    Handle member complaints

    Work with senior management to ensure all policies and procedures are properly implemented

    Qualifications:

    Business management experience in fitness, hospitality or wellness

    Passionate about fitness, wellness and living a healthy lifestyle

    Strong problem solving skills

    Team leader and a self-starter

    Ability to multitask, prioritize effectively, and delegate when necessary

    Superior communication and interpersonal skills

    Able to receive and give performance feedback effectively

    Proficient in Microsoft Office (Word, Excel)

    Part-time; weekend coverage required

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CITYROW Corporate.