Job Description

Advertiser Services Consultants play a key role in supporting CJ’s advertisers and internal account teams. Advertiser Services becomes a subject matter expert on CJ technology to provide front-line technical support for all CJ advertiser clients and any relevant account teams. Additionally, they are responsible for providing support on a variety of processes that require working with other teams, such as Legal, Finance, Client Integration, Client Development, and more.

Do these things interest you? You will:

• Become a subject matter expert in CJ technology, such as tracking, and help explain the ins and outs or troubleshoot issues
• Know and deliver support on contractual processes
• Assist CJ account teams and their clients with tracking technology and internal process support and troubleshooting
• Create and maintain documentation offerings to share with clients to increase efficiencies in troubleshooting
• Provide high-level best practices to self-service advertisers for program and technology management
• Work on goals and projects that will enhance the client experience, such as automating team processes or enhancing documentation for clients.

Qualifications

• You have a Bachelor's Degree or related work experience
• Strong customer service skills with at least 1-3 years of experience in a position that involves direct client interaction.
• Excellent phone, written, and interpersonal skills.
• Aptitude for learning technical concepts, such as basic HTML knowledge
• Ability to collaborate on a team
• Strong problem solving, analytical, and follow-through skills.
• Proficient with Microsoft Office (Excel, Word, and PowerPoint)
• Known of Salesforce and JIRA is preferred, but not required

Additional Information

All your information will be kept confidential according to EEO guidelines.

REQ # 23-6614