Job Description

POSITION RESPONSIBILITIES

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Process customer orders/changes according to established department policies and procedures.
• Process orders and verify inbound receipts for accuracy. Run stock reports to check for product availability and accuracy of inventory records.
• Perform other related duties as assigned by Supervisor.
• Must address customer issues and ensure effective and long-term problem resolution.

 ESSENTIAL SKILLS AND EXPERIENCE

• Time Management: the ability to organize and manage multiple priorities
• Customer service system
• Strong customer orientation
• Excellent interpersonal and communication skills
• High performance teams and a strong team player
• Commitment to company values
• Computer proficiency
• 10 key experience

 BENEFICIAL SKILLS AND EXPERIENCE

• Customer service experience in warehousing, and/or logistics
• Microsoft Word & Excel, Inventory Control system and software