Job Description

*** INSIDE SALES MANAGER ***

CLASSIC CAR & TRUCK RESTORATION PARTS

PURPOSE:

* DRIVE AND ACHIEVE CORPORATE GOALS & OBJECTIVES BY CONTINUALLY IMPROVING SALES,

ORDER PROCESSING AND THE CUSTOMER SERVICE EXPERIENCE

* ENSURE CONSISTENT, PROFITABLE GROWTH IN SALES REVENUES THROUGH POSITIVE PLANNING AND MANAGEMENT OF SALES AND SALES SUPPORT STAFF.

* IDENTIFY STRATEGIES AND ACTION PLANS TO IMPROVE SHORT AND LONG-TERM SALES.

* A COMBINATION OF EXPERT SALES, TECHNICAL KNOWLEDGE, COACH, TRAINER, MENTOR, MOTIVATOR AND MANAGER.

CORE COMPETENCIES

ADAPTABILITY: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with delays, or unexpected events.

DEPENDABILITY: Responds to management direction; Keeps commitments; Commits to long hours of work when necessary to reach goals.

PROFESSIONALISM: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; follows through on commitments. Works with integrity and ethically. Upholds organizational values. Focuses on solving conflict.

QUALITY MANAGEMENT: Looks for ways to improve and promote sales.

ESSENTIAL FUNCTIONS:

· Partners with management to align sales department policies and procedures with the company objectives.

· Develops specific plans to ensure revenue growth of all company products.

· Monitors orders and stock to ensure on-time delivery and customer satisfaction.

· Maintains in-depth working knowledge of the company’s software systems and processes.

· Accurately forecasts annual, quarterly and monthly revenue streams.

· Provides monthly/quarterly results assessments of sales staff’s productivity.

· Interprets short and long-term effects of sales strategies.

· Educates sales team by establishing programs in the areas of new account sales and growth and sales of emerging products.

· Travels to trade shows, and assists with coordinating travel and trade show set-up.

RESPONSIBILITIES:

· Ensures that all departmental procedures are observed through an effective supervision of all sales techs, and sales support staff.

· Identifies and implements strategies to improve quality of service, productivity and profitability.

· Defines and communicates sales/customer service performance standards.

· Motivates and mentors the sales/customer service team

· Plans, prioritizes and delegates work tasks to ensure proper functioning of the department

· Coordinates and manages sales projects and initiatives

· Handles complex and escalated sales/customer service situations.

· Tracks customer complaint resolution,

· Reviews orders to ensure accuracy.

· Continuously evaluates the internal order entry system to insure correct pricing and discounts are processed.

· Provides employee awareness and compliance of company policies and procedures regarding sales, shipping, discounts, promotions and customer satisfaction.

· Conducts regular sales, product and procedure meetings with sales techs, sales support staff and corresponding personnel.

· Hiring, coaching, training and performance evaluation of sales techs and customer service personnel in accordance with company policy.

· Ensures sales and customer service personnel maintain professional behavior, proper language, and a positive attitude towards customers, suppliers, and fellow employees.

· Reports potential non-compliance or infractions, determines appropriate course of action and swift resolution.

REQUIREMENTS:

· Minimum 7+ years hands-on experience in sales and customer service.

· Minimum 5+ years of managerial experience, preferably in a manufacturing environment

· Able and willing to travel, sometimes out of state, to work trade shows, events and SEMA.

· Ability to manage and direct personnel with responsibility for tech sales, online sales, order entry and customer service.

· Effectively prioritize assignments and make quick, rational decisions.

· Driven and self-motivated, with sound reasoning, judgment and problem solving skills

· Excellent interpersonal communication, leadership, and customer service skills.

· Able to communicate clearly and courteously in all instances.

· Experience with Hiring, Disciplining and Termination compliance.

· Proficient use of Microsoft Office: Word, Excel and Outlook.

· Experience using MRP and ERP operating system.

Company Description

At CPP we have a strong commitment to quality, customer satisfaction, and to our people. If you are a reliable self-starter who is detail orientated with a strong work ethic ... COME JOIN OUR TEAM! OUR BENEFIT PACKAGE INCLUDES: Medical / Dental / Vision / Paid Time Off (PTO) / Paid Holidays / Paid Life Insurance / Colonial Life Supplemental Insurance Plans / Profit Sharing + 401k! Check us out at: www.classicperform.com