Job Description
ORDER ENTRY / CUSTOMER SERVICE
HOURS: Mon – Friday 8:00am -5:00pm; PLUS EVERY OTHER SATURDAY 8:00AM– 1:30PM
STATUS: Fulltime / Hourly
POSITION PURPOSE - Responsible for specific and detailed clerical and customer service procedures. This position involves approximately 75% DATA ENTRY.
IDEAL CANDIDATE - Sharp individual, focused and detail oriented with excellent computer/data entry skills, committed to providing exceptional customer service.
REQUIREMENTS -
- Minimum 2 years Customer Service / Call Center experience – preferably in the Automotive Industry
- Experience using multi-line phone systems
- Pleasant phone voice and demeanor
- Must type 55+ wpm (HEAVY DATA ENTRY)
- Data Entry / Order Entry experience required
- Proficient using Microsoft Office: Word, EXCEL, Outlook
- Able to maintain and compose Excel spreadsheets
- Possess good verbal and written communication skills
- Able to multi-task and prioritize while working in a fast paced environment
- Resourceful and self-motivated; able to work independently as well as in a Team
- Have a Team-Player mentality; be CUSTOMER FOCUSED
- Excellent attention to detail, organizational and follow-up skills needed
- Bilingual/Spanish preferred, but not required
- eBay experience a PLUS!
- ***MUST BE ABLE TO WORK EVERY OTHER SATURDAY ***
JOB DUTIES - RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
- BACKUP RECEPTIONIST DUTIES; INCLUDING COVID-19 SCREENINGS OF CUSTOMERS AND GUESTS.
- Answering calls, routing calls and taking messages.
- Answers phone inquiries regarding order status and order tracking
- Order entry - processing incoming/outgoing orders
- Order scheduling
- Minor inventory management
- Maintaining Excel spreadsheets
- Filing and maintaining office files
- Contributes to Team effort by accomplishing assigned tasks in a timely manner
- Performs other administrative/clerical office duties as assigned.
EXPERIENCE REQUIRED:
- DATA ENTRY: fast/accurate order entry skills
- EXCEL: VLookUp, pivot tables, formulas
- CUSTOMER SERVICE: comfortable speaking to customers
- PHONES: answering multi-line phone system
- FRONT DESK/RECEPTION: greeting visitors
Company Description
At CPP we have a strong commitment to quality, customer satisfaction, and to our people.
If you are a reliable self-starter who is detail orientated with a strong work ethic ... COME JOIN OUR TEAM!
OUR BENEFIT PACKAGE INCLUDES: Medical / Dental / Vision / Paid Time Off (PTO) / Paid Holidays / Paid Life Insurance / Colonial Life Supplemental Insurance Plans / Profit Sharing + 401k!
Check us out at: www.classicperform.com