Job Description
INSIDE SALES TECH (CLASSIC CAR/TRUCK INDUSTRY)
HOURS: Mon – Friday 8:00-5:00 + daily overtime should workloads require; PLUS: EVERY OTHER SATURDAY, 8:00AM – 1:30PM
PURPOSE: To assist customers via phone or counter with parts lookup, technical questions, sales and ordering.
IDEAL CANDIDATE:
An energetic, tech savvy, customer service oriented inside sales professional with a WORKING KNOWLEDGE OF THE CLASSIC CAR INDUSTRY in general; familiar with automotive systems, replacement parts and the needs of classic car owners; that has the willingness to travel to tradeshows and events.
REQUIREMENTS:
- 3 + YEARS AUTOMOTIVE PARTS INDUSTRY SALES EXPERIENCE (WHOLESALE, RETAIL OR DEALERSHIP)
- REQUIRES A WORKING KNOWLEDGE OF THE CLASSIC CAR/TRUCK MARKET- SPECIFICALLY STEERING, BRAKE AND SUSPENSION COMPONENTS
- MUST HAVE CALL CENTER / SALES COUNTER / CUSTOMER SERVICE EXPERIENCE
- ABLE AND WILLING TO TRAVEL MONTHLY, SOMETIMES OUT OF STATE, TO ATTEND TRADE SHOWS AND EVENTS (25% TRAVEL)
- Comfortable with phone, retail, over the counter, customer interaction
- Friendly and professional demeanor; positive Can-Do attitude
- Reliable with strong work ethic
- Good verbal and written communication skills
- Analytical and problem solving abilities
- Excellent attention to detail and organizational skills
- Strong and accurate data entry/order entry skills
- Ability to work in a fast paced, collaborative team environment
- Able to multi-task, follow-through and stay customer focused
- Willingness to work cooperatively across all departments to provide good customer service
- Able to work independently, with minimal supervision, and adapt positively to a changing environment
- Proficient using Microsoft Office: Word, Excel, Outlook; Internet, eBay and other on-line resources
- Bilingual/Spanish preferred but not required
- Field sales experience in the automotive parts industry is a PLUS!
- ***MUST BE ABLE TO WORK EVERY OTHER SATURDAY ***
JOB DUTIES:
- Answer heavy call volume of technical calls
- Assist customers in catalog parts lookup, sales and ordering
- Handle return processing and other sales, technical, customer service functions
- Continually follow-up with customers and return email and voicemails promptly
- Build business by calling on, building rapport and selling to new and existing customers
- Help introduce new product lines to build sales
- Available to travel monthly to work local and out-of-state tradeshows and events
- Other duties as assigned
Company Description
At CPP we have a strong commitment to quality, customer satisfaction, and to our people.
If you are a reliable self-starter who is detail orientated with a strong work ethic ... COME JOIN OUR TEAM!
OUR BENEFIT PACKAGE INCLUDES: Medical / Dental / Vision / Paid Time Off (PTO) / Paid Holidays / Paid Life Insurance / Colonial Life Supplemental Insurance Plans / Profit Sharing + 401k!
Check us out at: www.classicperform.com