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Customer Service Representative

C

CLC

Customer Service Representative

Roseville, CA
Full Time
Paid
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  • Responsibilities

    Job Description

    Job Summary:

    Responsible for the management or provision of technical and/or non-technical customer service.

    Responsibilities:

    At CLC, we strive to deliver exceptional service to members of Employee Assistance Programs (EAPs) who have legal, mediation, and/or identity theft matters. CLC provides referrals to legal and identity theft professionals for complimentary consultations and/or discounted services.

    The role of a Customer Service Representative (CSR) is to listen to the member’s request, determine which service best fits the member’s need, and educate the member on their benefits.

    WHAT IT TAKES TO BE SUCCESSFUL:

    • Someone who wants to make a meaningful impact on customers AND be a part of a winning team.
    • Determined, focused, and an out-of-the-box thinker
    • A desire to develop, grow, and adapt to a changing environment.
    • Effective time management skills
    • Ensures accurate work, clear and concise with a strong attention to details
    • Exceptional attendance and punctuality is an essential job function

    THE DAILY RESPONSIBILITIES OF A CUSTOMER SERVICE REPRESENTATIVE INCLUDE:

    • Answering the phones in a timely, welcoming, and professional manner
    • Creating and/or verifying customer records
    • Accurately educating members on their benefits and answering member’s inquiries within the company guidelines
    • Providing a legal, mediation, and/or identity theft referral
    • Customer follow-up by phone or email to ensure satisfaction of the referral within 2 business days.

    KNOWLEDGE, SKILLS, AND ABILITIES:

    • Innate understanding of delivering exceptional customer service
    • Retaining large amounts of information as it relates to the customer, the customer’s benefits and limitations
    • Ability to work in a fast paced environment, manage high pressure situations, and to be flexible and adaptable when the need arises.
    • Demonstrates effective written and verbal communication skills
    • Ability to report to work as scheduled (Monday-Friday, 8:30 A.M.-5:00 PM).

    EXPERIENCE

    • 2 or more years of customer service experience required, preferably in a call center environment.
    • Strong computer knowledge; Proficient in Microsoft Office applications (Word, Excel, Access, etc.)
    • Types a minimum of 40 WPM

    Company Description

    We provide members with access to top rated attorneys in their local communities, and Identity Theft Protection.