Job Description

Dispute Management Analyst JOB DESCRIPTION The Dispute Management Analyst will be responsible for checking documentation, deciding if chargebacks are valid, maintaining a positive relationship with merchants, and finding ways to reduce the degree of chargebacks. Ability to work effectively in a fast-paced environment. · Provide back-up support to the Dispute Management Lead including internal and external reporting and analysis. · Engage with both internal and external stakeholders to assist with investigation into root cause of losses. · Analyze transaction challenges which cause chargeback losses, troubleshoot to determine causes, and work with management to identify and execute solutions. · Take suitable action to resolve disputes, including processing refunds and to cardholders or merchants or writing off transactions. · Analyze information, think through difficult problems, and make critical decisions based on limited information. · Track and provide statistics on chargebacks for the Finance Team to facilitate the monthly invoicing process. · Work with merchants to collect and document information that may be used in resolving outstanding disputes. · Ensure that all chargeback activities are handled in accordance with regulatory requirements. · Provide team members with transactions reviewed by them that have come back as fraud chargeback. QUALIFICATIONS · Associate degree. Bachelor's degree a plus! · 3+ years' experience working in a merchant services / chargeback environment. · Must be an enthusiastic person with a passion for problem solving and collaboration. · Exceptional written and oral communication skills along with stellar customer service skills. · Possess a strict attention to detail, exceptional organizational skills and the ability to multitask. · Strong customer service and relationship management skills. · Ability to work towards and meet deadlines. · Ability to work independently and as part of a team. · Exceptional computer skills and proven ability to learn new programs. Additional: · Ability to build out processes and procedures · Experience with managing Chargebacks and the Dispute process (2 years or more preferred) · Attention to detail · Interpersonal skills · Apply knowledge of company policies and standard practices to resolve problems · Analyzes issues and use judgment to make decisions. · Escalates non-standard problems or issues as needed · Stay apprised of regulatory matters and developments through regular review of appropriate compliance publications and websites and by participating in relevant compliance conferences and other training events. Company Description Exciting FinTech with career path opportunities

Company Description

Exciting FinTech with career path opportunities