Position Title: Assistant General ManagerReports to: General ManagerDirect Reports: Yes (Childcare Associates & Managers, Front Desk Associates, and MODs)FLSA Status: Full-time, HourlyPTO Eligible: YesBenefits Eligible: YesALTERATING WEEKENDS -- Shift schedules: 11a to 8p -or- 7a to 4p OVERVIEW: The Assistant General Manager will support the General Manager to help lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. The Assistant General Manager is an extension of the General Manager and will oversee all operations when the General Manager is not in the facility, including shared oversight of all CLUB4 operations in that assigned facility with focus on such things as providing a superior customer experience, establishing community partnerships to enhance business-to-business relationships within the community as well as to raise awareness and recognition of the organization in the community and drive membership sales, and also in hiring, then coaching/mentoring and developing a full staff within the established operational budgets..
The Assistant General Manager is responsible for helping in achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. S/he will be accountable for the successful management, administration, and daily operations of the gym. CLUB4 seeks a future leader who is results-oriented and committed to quality service.
ESSENTIAL DUTIES & RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or ability required. Reliable service as scheduled; significant organizational skills; an ability to lead others in the absence of the General Manager.
Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Responsible for the overall sales numbers at the location
Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines
Provide support to the staff so they can achieve growth in while also providing them the opportunity to develop their skills
Collaborate with the General Manager and Regional Manager to appropriately address all issues within the club, and on-line, involving both employees and members while ensuring that all are addressed in an appropriate, respectful and timely manner
Promote a superior customer experience within the club
Actively promote Club4Fitness within local communities
Performance Requirements of the GM include:
Partner with General Manager to grow the Club business in regard to sales profit, and to motivate staff to achieve this same goal
Ensure accurate and timely daily deposits
Ensure and monitor compliance with all policies, procedures, and organizational standards
Monitor inventory in the club, ensuring there are adequate supplies. Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times
Responsible for keeping the facility clean and able to pass inspections
Schedule and reassign staff personnel in order to meet Club needs in the absence of the General Manager
Maintain strict confidentiality of proprietary and/or sensitive information
Partner with GM and MOD to manage team members to ensure strong communication with the goal of developing effective working relationships and provide an inviting experience for members and prospective members.
Responsible for complete knowledge, understanding, and strict adherence to company policies and procedures
Other duties as assigned by the General or Regional Manager or Managing Partner
ORGANIZATIONAL RELATIONSHIPS: The position reports directly to the General Manager in charge of CLUB operations under the direction of an assigned Regional Manager.
REQUIRED QUALIFICATIONS: 1) Knowledge, skills & abilities:
· Hard working, goal oriented, enthusiastic, and energetic.
Solid work ethic with strong decision-making skills
Self-starter who takes initiative with minimal direction and supervision
Basic computer, math, and communication skills required
Superior customer service skills, preferably in the fitness industry
Solid supervisory, diplomacy and listening skills
Both detail and results-oriented with high degree of professionalism and organizational skills
Strong communication, problem-solving, time management and analytical skills
Ability to travel to other clubs, as needed
· Some supervisory or leadership experience in a high-level customer service industry, preferred
High School Diploma or equivalent (GED) is required; 2- or 4-yr degree or four years of supervisory experience is preferred
Must be CPR/AED certified
Reasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.
Any work-related experience or additional education/training resulting in acceptable proficiency levels in the above required knowledge, skills, and abilities may be an acceptable substitute for the above specified education and experience requirements at the sole discretion of Club4Fitness Human Resources or the Managing Partner.