Job Description

CM Capital Corporation Company is looking for a customer service representative to join our team in our PALO ALTO, CALIFORNIA 94301 office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

C.M. CAPITAL CORPORATION ("CMC") IS A PRIVATE INVESTMENT COMPANY ESTABLISHED IN 1969 IN PALO ALTO, CALIFORNIA. CMC IS A MEMBER OF THE CHA GROUP OF COMPANIES ("CHA GROUP"), OWNED AND OPERATED BY THE CHA FAMILY.

C.M. CAPITAL CORPORATION IS A PROVIDED INVESTMENT INSIGHT AND OPPORTUNITIES TO THE CHA FAMILY AND THE CHA GROUP OF AFFILIATED COMPANIES.

THE CHA GROUP BEGAN IN 1949 WITH DR. CHA CHI MING’S CREATION OF CHINA DYEING WORKS AND NOW SPANS THE GLOBE AND INCLUDES COMPANIES INVOLVED IN TEXTILES, MANUFACTURING, REAL ESTATE, TECHNOLOGY, AND FINANCIAL SERVICES.ORGANIZATION DEDICATED TO WE PROVIDE ADVICE SUITED TO MEET OUR CLIENTS’ INDIVIDUAL NEEDS WITH A BROAD RANGE OF BOTH ALTERNATIVE AND TRADITIONAL ASSET CLASSES.

OUR EMPLOYEES ENJOY A WORK CULTURE THAT PROMOTES REAL ESTATE AND, THROUGH ITS SUBSIDIARY C.M. CAPITAL ADVISORS, ALTERNATIVE ASSET CLASSES INCLUDING VENTURE CAPITAL, PRIVATE EQUITY AND HEDGE FUNDS. CMC HAS BEEN AN ACTIVE INVESTOR AND PARTNER IN SILICON VALLEY SINCE ITS FOUNDING IN 1969, ACHIEVING FINANCIAL SUCCESS AND CONTRIBUTING TO ITS COMMUNITY.

C.M. CAPITAL CORPORATION BENEFITS INCLUDE HEALTH INSURANCE / VACATIONS / BONUSES/ WORK/LIFE BALANCE, HEALTH & DENTAL, COMMUNITY INVOLVEMENT / MATCHING GIFTS PROGRAM, TUITION REIMBURSEMENT ASSISTANCE & EDUCATION LIFE WORKS, EMPLOYEE STOCK PURCHASE PLAN, EMPLOYEE WELLNESS AND 401K PLANS.

EMPLOYEES CAN ALSO TAKE ADVANTAGE OF SUBSIDIARY OF C.M. CAPITAL CORPORATION, WAS FOUNDED IN 2007 TO PROVIDE INVESTMENT SERVICES. WE PROVIDE ADVICE SUITED TO MEET OUR CLIENTS’ INDIVIDUAL NEEDS WITH A BROAD RANGE OF BOTH ALTERNATIVE AND TRADITIONAL ASSET CLASSES.