CMDB Developer (Configuration Management Database (CMDB)

S

Stratford Solutions Inc.

CMDB Developer (Configuration Management Database (CMDB)

New York, NY
Full Time
Paid
  • Responsibilities

    Job Title: CMDB Developer (Configuration Management Database (CMDB))

    Labor Category: Analyst 3

    Location: Brooklyn NY 2 Metrotech Center

    Job Type: Contract

    Duration: 24 Months

    Work schedule: Normal business hours Monday-Friday 35 hours/week (not including mandatory unpaid meal break after 6 hours of work).Duration: 2 Years (Contract).

    Pay Rate: $80 per hour

    SCOPE OF SERVICES

    TASKS: 1

    1. Evaluating and gathering current BMC Remedy/Helix CMDB current practices and processes for current BAU work as well as NextGen related work
    2. Reviewing Incident management, service request management, change management, configuration management and other ITIL process areas for current BAU work as well as NextGen related work
    3. Reviewing Lifecycle tools such as Discovery, ADDM, Netscout, SCCM, and CMDB related tools and / or products
    4. Troubleshooting and auditing of Incident, Release, Change and Lifecycle Management processes
    5. Identifying and ensuring critical Configuration Items (CI) for current state and NextGen are properly accounted for and documented in the CMDB
    6. Identifying, adding, modifying, and removing CIs via automation/remedy workflow
    7. Reconciliation and validation of CI relationships for current BAU work as well as NextGen related work
    8. Auditing configuration records and dependency information for current BAU work as well as NextGen related work
    9. Determining areas for optimization and best practices for current BAU work as well as NextGen related work
    10. Examining and recommending enhancements and potential tool-sets for Incident, Change, Service Requests, Release and Lifecycle control procedures
    11. Provide applicable documentation, workflows, diagrams, etc.

    MANDATORY SKILLS/EXPERIENCE: Note: candidates who do not have the mandatory skills will not be considered.

    • Minimum 8 years of experience in BMC Remedy ARS, CMDB, ITSM, SLM, SRM development, customization, administration and support
    • Remedy ARS, CMDB, ITSM installation and configuration experience in version 18.x and up
    • Remedy integration experience with other tools like ADDM, Netcool/ScienceLogic, Active Directory
    • Remedy smart reporting experience

    Preferred Skills/Experience for Consultant Candidates:

    • BMC Remedy certification
    • ITIL Certification
    • Have previously worked with OTI/Public Safety City agencies