Job Description

JOIN OUR TEAM!

SUPPORT ENGINEER

CMS GlobalSoft, Inc. is a worldwide logistics software development company located in Lorton, Virginia, with a satellite office in Jacksonville. CMS GlobalSoft, Inc. was founded in 1988 and services Fortune 100/500 companies from around the world. CMS’s extensive industry knowledge, seasoned technical expertise, and passion for customer focus have resulted in strong and progressive growth in recent years and have earned the company its reputation as an industry leader in transportation logistics.

Job Summary:

The Support Engineer will provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with computer hardware or software.

Supervisory Responsibilities:

· None.

Duties/Responsibilities:

· Identifies, investigates, and resolves users’ problems with computer software and hardware.

· Fields support calls, chat, and emails from users with inquiries regarding software programming, connectivity, printing, and similar concerns.

· Consults with users to determine steps and procedures taken to identify and resolve the problem.

· Applies knowledge of computer software, hardware, and procedures to solve problems.

· Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

· Collaborates with other staff to research and resolve problems.

· Collaborates with programmers to explain errors and/or recommend modifications in programs.

· Arranges service by software or hardware vendors to repair or replace defective products.

· Creates and maintains functional/technical notes relating to support issues and/or new enhancements.

· Assists with software deployment & implementations in a MS Windows environment

· Obtains, installs & configures third party software components

· Establishes functional & technical specifications for integration

· On call after hours, on rotation with other support staff to address down system calls.

· Maintains knowledge of technology innovations and trends.

· Performs other related duties as assigned.

Requirements/Skills/Abilities:

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Proactive work style, positive attitude and high level of customer service.

· Professional and pleasant telephone manner.

· Ability to work in a dynamic and challenging business environment.

· Flexibility including the ability to work under stress, due to frequent deadlines and unanticipated scope changes.

· Ability to explain technical issues to technical and nontechnical employees and customers.

· Strong analytical and problem-solving skills.

· Proficient with Microsoft operating systems and related Windows technologies software.

· Proficient with or the ability to quickly learn an array of computer hardware and software.

· Must be legally authorized to work in the U.S now and in the future without sponsorship

· As we are currently telecommuting, you will need a fast and reliable internet connection. We recommend having speeds of at least 50/50 Mbps to work from home.

Education and Experience:

· Bachelor’s degree in Computer Science or related field.

· Three years’ experience in customer technical support.

PREFERRED

· Microsoft Certification

· Transportation Management industry

· Scripting languages: VB and JS

· Classic ASP

· HTML and XML

· DBMS:MS SQL Server and Oracle

· Crystal Reports

PHYSICAL REQUIREMENTS:

· Prolonged periods sitting at a desk and working on a computer.

COMPENSATION & BENEFITS:

· Competitive salary and opportunity for bonus

· Paid time off and 401(k)

· Work remotely

Qualified candidates should email their cover letter,resume and salary requirements to: rortiz@cmsglobalsoft.com