Job Description
We are seeking a Client Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
CNH & Associates, LLC is looking for a Client Specialist who experience in the managing clients, office procedures, and data management. Prefer an applicant that understands the nonprofit industry. Must be a fast learner, possesses great attitudes and wants more out of life. It is a virtual remote position. We may be move to in person in future or over video.
RESPONSIBILITIES:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
QUALIFICATIONS:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Enter clients in our CRM system and manage the workflow charts, appointments, and upkeep all aspects of the products and services that we offer to clients.
- Answering phone calls, creating appointments, directing the calls as required, and handling all queries
- Informing the consultants about impending appointments
- Creating and maintaining office procedure documents and weekly invoice reports.
- Answering emails and other electronic messages as required
- Creating invoices and bills, processing forms, and managing vendors and contractors
- Managing inventory and placing orders as required
- Schedule Meetings and Marketing calendar for weekly posts
- Send a monthly newsletter to clients via an active campaign
- Update and maintain office policies and procedures
- Order and restock office supplies
- Be competent in Microsoft Office and Canva graphic design applications
- Other office skills
Required: High school graduate. Some college or Degree preferred
Must have attention to detail, organized, customer-focused and reliable. ability to learn new programs quickly
· Customer Service: 3 year (Preferred)
· Computer Skills: 3 year (Preferred)
This position pays $12 per an hour plus other incentives, depending on experience.
Candidate must be organized, detail oriented, multitasking, excellent phone skills, etc. Part time position available with opportunity to become full-time.
Days preferred: Tuesday, Thursday, Friday Some weekend day on occasion (events only)