SUMMARY

The Specialist of Landlord Engagement supports the development and implementation of the Coalition’s landlord engagement strategy to create partnerships with private market landlords, the city, county and other key stakeholders to increase the availability of quality affordable housing to program participants experiencing homelessness across the Continuum of Care (CoC). This role serves as the “sales/marketing support” function for the team. This Houston, Texas based role reports to the Director of Program Operations.

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KEY RESPONSIBILITIES

• Understand and engage with landlords as essential partners and customers.
• This role serves as the “sales/marketing support” function for the team.
• Partner with and support the Associates of Landlord by contacting potential landlords to share information about the program and assess their interest for follow-up by the Associates
• Triage initial inquiries or complaints from potential and participating landlords and work with partners to resolve or address issues.
• Manage the process to conduct regular landlord satisfaction surveys to identify strengths, challenges and opportunities to ensure partnering landlords are satisfied with the program and organization; provide reports to the team and proposed solutions to the issues identified in the surveys.
• Serve as the system planner, develop a service map that tracks a typical user through the system to identify any gaps, inefficiencies or tensions in the system, as well as assets and strengths and producing a landscape map or model.
• Serve as the team’s data, reports and metrics lead, including: generate HMIS reports to track performance outcomes and goals and identify and resolve program issues; develop accurate performance measurement tools aligned with federal requirements and local benchmarks and goals; analyze trends, assess and evaluate community needs and develop and implement appropriate plans and strategies and develop success measurements/metrics.
• Develop and maintain a distribution list and information sharing platform to share best practices, landlord openings, property owners and other vital information.
• Identify processes and develop tools to track and evaluate the growth in apartments and homes available to CoC clients and/or other metrics as assigned and consistent with CoC goals and targets.
• Coordinate and provide training, technical assistance and networking activities, including but not limited to hosting regular landlord engagement forums and/or information events throughout the CoC region.
• Regularly attend landlord association meetings, rental forums, and outreach to business associations and faith communities.
• Partner with landlords to reduce housing barriers for people experiencing homelessness, including criminal backgrounds checks and credit checks, reducing deposit amounts, and waiving application fees.
• Other duties as assigned.

REQUIRED QUALIFICATIONS, SKILLS AND EXPERIENCE

• Bachelor’s Degree, or Associate’s degree and two (2) years in discipline or similar role and/or field, or high school diploma and two (2) years in discipline or similar role and/or field.
• Proficiency in Microsoft Office Suite; familiar with and able to use computers; able to learn new software including the Homeless Management Information System Knowledge of affordable housing programs including various tenant-based subsidies;
• A valid driver’s license and insurance for local travel within a 3-county service area.

PREFERRED QUALIFICATIONS, SKILLS AND EXPERIENCE

• Experience in Project Management.
• Knowledge of HUD guidelines and polices related to funding and housing.
• Knowledge of HUD Data Standards.
• Experience working in a non-profit setting.