Job Description

COGENCY GLOBAL INC.

THE RIGHT RESPONSE

AT THE RIGHT TIME,

EVERY TIME

CLIENT SERVICE SPECIALIST

Charlotte, NC

Full Time

M-F

9:00 AM – 5:00 PM

At COGENCY GLOBAL (formerly National Corporate Research, Ltd.), we are a corporate service/professional registered agent company that has been providing nationwide statutory representation, corporate and secured transaction services since 1980. We are building a successful company with a demonstrated commitment to Integrity, Fairness and Fun and we are seeking new talent to join our growing company.

SUMMARY:

We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented. Our NO LAYOFF policy, commitment to integrity, fairness and fun and strong financial performance make us an ideal alternative to the traditional “all business” organization. For consideration, please send us your resume and salary requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         You will be in direct contact with clients – processing orders, resolving any billing issues, and responding to requests for assistance by phone and email

·         Working with various state departments on the client's behalf including researching various Secretary of State online databases

·         Reviewing legal documentation; preparing, reviewing, and submitting both paper and electronic documents –attention to detail is a must

·         Creating and delivering various types of MS Excel/PDF charts and reports

·         Additional ad hoc projects as determined by your manager

·         Ability to respond promptly to client questions and concerns

·         Multi-tasking effectively

·         Great written and verbal communication

·         Excellent customer service skills

·         Proficient in Microsoft Office programs (especially Excel, Word and Outlook software)

·         Team player

·         Bachelor’s degree

·         Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)

TOGETHER, WE LIVE OUR CORE VALUES

INTEGRITY: Doing the Right thing even when no one will know and walking the talk

FAIRNESS: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.

FUN: We believe in a fun work environment & have many team events that support the ‘fun’ culture

NO LAY OFF POLICY: We believe loyalty must go first from management to staff and we are proud of this unique policy

...AND TO FURTHER SUPPORT OUR STAFF, WE OFFER:

·         35-hour work week

·         Relaxed and Casual dress code for Summer months & Fridays

·         Educational assistance program for all of our eligible staff members

·         Continuous Learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions

·         An Organization that gives back to Society – We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year

·         A commitment to diversity & inclusion

·         401k up to 5% price match, Access to FSA, Pre-Tax Transit benefit

·         75% covered Medical Insurance & 50% covered Dental & Vision insurance

Company Description

COGENCY GLOBAL INC. is a professional registered agent company that provides nationwide and international corporate, secured transactions, real property, court, agency and library services for all industries, including the nonprofit sector. Established in 1980, COGENCY GLOBAL is qualified to act as registered agent in all 50 states and the District of Columbia and provides statutory representation and process agent services for tens of thousands of companies across the country. The company also offers registered agent, corporate and secured transaction services in many other countries throughout the world. With full-service offices in key cities from coast to coast in the U.S. and offices in Hong Kong and the United Kingdom, COGENCY GLOBAL has become a global resource for its customers.