Warmly greet every guest who walks into the spa and offer assistance. Address guests by name whenever possible.
Answer telephone inquiries in correct manner by following the standard telephone procedures.
Reply emails and faxes with courtesy within 24 hours.
Handle spa reservations efficiently, by confirming appointment with guests, provide guests with an appointment list and highlight cancellation policies to guests.
Offer appropriate advice on treatments selection, without being bias towards therapists.
Check in/out guest in accordance to required standard.
Conduct spa tour for visitors and provide accurate and relevant information during tour.
Close sale at the end of the day and submit report to Front Office.
Update guests’ data & profile into HARMS software.
Monitor locker keys issuance to ensure that keys are returned to reception when they leave and there are always sufficient lockers available.
Offer assistance to guests who patronize retail outlet.
Be informative about retail product to help promote sales.
Keep display counter tidy and stocked with products at all times.
Check, price and store new stock that arrive.
Carry out month end stock count with supervisor.
Maintain cleanliness and tidiness of reception area, retail area and back office.
Any other duties that may be assigned by your manager from time to time.
Read logbook and attend briefing daily to keep yourself updated with information on daily operation and guests.
Attend monthly departmental meeting to receive information on the development and progress of the spa.
Required Skills
Hours will include day and evening shifts, between 9 a.m. – 9 p.m. Evenings required and must be flexible for last minute changes to roster changes.
Capable to read, write and speak English.
The ability to interact within a diverse team environment.
Must be able to organize/prioritize tasks with detail
The ability to think and act quickly (problem solve)
On occasions, you will be required to act in a spa supervisor role
Required Experience
A minimum of three years’ experience within a Hospitality environment
A minimum of three years’ experience within a Reception Department
At least three years’ experience with working in hotel management systems (Fidelio, Opera) and spa software systems (E.g Reservation Assistant)
At least three years’ experience working within a Spa/Wellness environment
Qualifications
Hours will include day and evening shifts, between 9 a.m. – 9 p.m. Evenings required and must be flexible for last minute changes to roster changes.
Capable to read, write and speak English.
The ability to interact within a diverse team environment.
Must be able to organize/prioritize tasks with detail
The ability to think and act quickly (problem solve)
On occasions, you will be required to act in a spa supervisor role