Benefits/Perks

Competitive Compensation

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive and respond to calls and emails

Take sales orders, complete sales leads, process data entry

Must have experience with Quickbooks

Use customer service techniques to develop rapport and build relationships with customers

Assist with billing/AR

Give written proposals. Company template provided.

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Able to meet deadlines