About CDT Comprehensive Drug Testing, Inc. ("CDT" or "Company") manages drug-testing programs nationwide for state and federal agencies, corporations, and major professional sporting organizations. CDT excels in the drug and alcohol testing industry by adhering to strict quality control, procedural management, and exceptional customer service. Our motto, "To exceed the expectations of our clients" can only be done by employing the best of the best and creating a team centric environment within our organization. For over 28 years, we have done exactly that and recognize that it is our employees, systems, and processes that have consistently maintained the highest level of service to our clients. CDT offers competitive compensation, medical and dental (of which a portion is paid by the employer), and a 401k option. We are conveniently located in Irvine near the Tustin Marketplace with standard working hours of Monday-Friday, 8:30AM-5PM. Role Summary CDT is looking for an Administrative Assistant to support our Occ Med business. This role is responsible for supporting CDT's program managers and CDT's customers in a variety of ways. Some examples include: organizing paperwork and files; managing faxes and information from testing labs; processing testing paperwork; supporting program managers in scheduling testing; and other administrative activities. Essential Duties and Responsibilities Regular Duties - Review, process, and upload incoming mail, faxes, emails, and documents from customers, testing labs, and other CDT partners - Answer incoming phone calls and inquiries, including fielding questions, routing calls, and meeting high standards of customer service - Follow up with collection sites, MROs, and testing labs for missing or incomplete paperwork - Compares incoming documentation with existing documentation to verify completeness and accuracy - Assist in processing negative results, non-negative results, and affidavits - Assist in managing client employee pools for random drug testing programs - Assist in generating internal and customer reports from CDT's technology systems - Assist accounting with mail and faxes - Ordering and maintaining office and kitchen supplies - Maintain an organized work space - Other duties as assigned Qualifications - Bachelor's Degree - Requires strong organizing skills, with the ability to organize both physical and electronic documents - Must have strong communication skills, both written and oral - Excellent attention to detail - Able to work independently, as well as part of a team - Must be able to work in a dynamic and fast-paced company - Required to be able to multi-task - Excellent customer service and customer responsiveness - Ability to maintain strict confidentiality - Strong work ethic - Ability to interact with all levels of staff, including management and clients - Ability to function independently with minimal supervision - Experience in Microsoft Office (Word, Excel, PowerPoint, Outlook) preferred - Can do attitude, with a willingness to be involved in all details and aspects of Occ Med Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific physical demands for this job include close vision for review of documents on a PC monitor, as well as, hard copy output. In addition, regular use of hands and fingers, to handle or feel documents, is required. While often sitting at a desk or workstation, employee will occasionally stand, walk, and reach with arms and hands. Application Process Interested candidates should send their resume and a cover letter to Hiring@cdtsolutions.com. No phone calls please and no recruiters. CDT is an Equal Opportunity Employer.