Job Description

JOB RESPONSIBILITIES

•  Professional front line contact with customers/client. 
•  Provides product/technical information to customers relating to use of company products via phone, chat and email. 
• Spelling, grammar, and mathematical skills must be strong and possess the capability to process many details with each consumer. 
•  Provide troubleshooting assistance to customers with issues using company products and software.
•  Ability to navigate through multiple computer applications with speed and accuracy.
•  Acting as a front line contact for customers to investigate, resolve or escalate issues related wireless devices and services.
•  Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
•  Maintain a high level of customer service/professionalism to a wide range of customers.
•  Must adapt to changing and new products and be able to interpret new information and convey to customers.
•  Preferred experience interacting with the public both over the phone and written communication. 
•  Extensive phone work – handling approximately 30-50 phone calls daily/30-50 chats daily. 
•  Must be PC literate (Working with Microsoft Word, Microsoft Excel).
•  Accurate and efficient typing and data entry skills.
•  Must be able to work 8.0 hours / 40 hour work week and occasional OT as day as assigned.
•  Must adhere to all company policies including attendance policy.

QUALIFICATIONS:

•         Experience in providing customer service either via phone or chat.
•         Maintain a positive environment, working with co-workers and customers within a diverse culture.
•         Excellent telephone manner and listening skills.
•         The ability to relate to customers in a professional and courteous manner.
•         The ability to work in a team environment.
•         The ability to work under pressure.
•         Excellent attention to detail and multi-tasking ability.
•         Self motivation to work under his/her own initiative.
•         Basic typing and PC skills, to include MS Windows/Office.