Job Description

JOB DESCRIPTION AND REQUIREMENTS:

This position is responsible for implementing College policies and procedures for all student accounts and collections, under the general supervision of the Senior Director of Finance. The Manager will oversee all activities associated with student billings, accounts receivables, and collections. The Manager is also responsible for ensuring compliance with federal and state regulations and the stewardship of College funds, minimizing bad debt. This person works closely with financial aid, various student services departments, and financial services as well as with external collection agencies.

Reporting to the Senior Director of Finance, the Student Accounts Manager performs or works independently/collaboratively to perform the following essential duties and responsibilities:

• Oversee the Office of Student Accounts within the Office of the Treasurer.  This Office will serve as the first level of support for students, families, and collections regarding student account billing and collection matters.
• Implement tuition billing policies and procedures for the College.  Communicate these policies and procedures to the College community.  Communicate these policies and procedures to students using a variety of methods in clear, timely, and customer friendly ways.
• Oversee and coordinate the student accounts processes and day-to-day activities including setting up tuition rate tables and fees, preparing tuition billings, preparing & mailing tax documents for students (1098Ts), developing and monitoring student payment plans, and preparing accurate and timely reports necessary for the effective operations of the College.  Participate in the year end annual audit.  Work closely with Financial Aid on developing accurate and timely student bills and timely disbursements.  Ensure that student refunds are processed in a timely manner in accordance with Financial Aid federal regulations.
• Resolve problems or questions in a customer friendly and timely manner, including complex issues with students, staff, and other College constituents.  
• Develop quality control reports to maintain data integrity.  Run processes to correct the data or communicate to appropriate departments responsible for data correction; process special billing as needed with corrected data.
• Implement in house collection policies and procedures for the College.  Communicate these policies and procedures to the College community.  Manage the process to minimize the College’s bad debt, including preparation of aging reports and creation of tools to assist staff in collection efforts.  Coordinate the activities of external collection agencies. 
• Identify information technology needs for the department within an integrated environment which emphasizes seamless web resources for student transactions to improve efficiency and effectiveness of the College’s processes and communications.  Participate in the development and implementation of any new systems or software.
• Performs other essential duties and tasks specific to the position.

EXPERIENCE:  A minimum of five years of experience in accounting, accounts receivable, and/or billing desired.  Experience in collections and demonstrated ability to handle these financial transactions in an effective and customer-friendly manner.  Demonstrated knowledge of computer skills and use of Microsoft Office Suite.  Experience in an academic environment and experience with a major enterprise system such as Jenzabar CX or Workday, is highly desirable.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:  Individual must possess knowledge, skills, and ability to be able to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of knowledge skills and abilities.

• Must be proficient in Microsoft Office including Excel, Work and Outlook applications and able to work with a major enterprise system’s student billing and payment applications.
• Must have a general understanding of general ledger accounting, understanding of financial statements and internal control functions.
• Must have the ability to exercise a high degree of accurate and independent judgment, tact and discretion.
• Must have the ability to work well with diverse College constituents in a team-oriented environment.
• Excellent customer service and interpersonal skills required along with demonstrated ability to manage accounts receivable and minimize bad debt. 
• Ability to manage multiple projects concurrently.

HOURS: The regular hours for this position are 8:00 a.m. to 5:00 p.m. (with a one-hour meal period), Monday through Friday.  Work may require occasional weekend and/or evening work.  Hours may vary due to needs of the College or department.