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Claims Concierge & QA Support - Claims & Peer Review Professional

C

CORE Group Restoration

Claims Concierge & QA Support - Claims & Peer Review Professional

National
Full Time
Paid
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  • Responsibilities

    **Claims Concierge & QA Support - Claims & Peer Review Professional **

    We are seeking candidates for this position to support our Claims Department and engage with our Commercial & Insurance Carrier clients, their policyholders, and our contractors. This critical service-focused position sits on the Operations Team in our Claims Division.

    CORE Group: Exceptional by design, exclusive by choice.

    As one of the largest disaster restoration organizations in North America, we exist to redefine the standard of the restoration experience. CORE is pleased to be the choice of High-Net-Worth Residential and Commercial Property Insurance Carriers. Our contractor friendly Managed Repair Network (ONCORE) is home to North America's finest service providers & specialty contractors, whose only job it is to give our clients the peace of mind that when disaster strikes, their policyholders and customers will be well taken care of.

    Opportunity: Our internal title for this position is Claims Concierge & QA Support. You will be responsible for managing projects from cradle to grave. This person will be able to diplomatically handle disputes and will be a master of communication. Day to day tasks include claims intake via phone, email & our claims platform, estimate review as well as data entry during the life cycle of an assignment. As a member of this team, you'll interface with a wide variety of high profile insurance & commercial clients, and build strong relationships with some of the finest carriers & service providers in the world.

    CORE Values: CORE was created to Elevate the Property Damage Restoration Industry. Our values are the backbone of our business. We only make decisions based on if they align with our core values, and we only hire employees who align with them as well.

    • We believe in delivering REMARKABLE EXPERIENCES through every interaction.
    • We seek CONTINUOUS IMPROVEMENT in who we are and all that we do.
    • We are PASSIONATE ABOUT PEOPLE and know that we are in the business of improving lives.
    • We are FEARLESS in our commitment to excellence.
    • We embrace INNOVATION and encourage imaginative thinking.
    • We recognize that we are PART OF A COLLECTIVE, and that our actions have a meaningful impact on the world

    GENERAL RESPONSIBILITIES & SKILLS

    Claims Management & Quality Assurance

    • Review estimates for accuracy and adherence to industry standards & estimating guidelines.
    • Answer phones and handle incoming calls.
    • Manage restoration projects in our claims portal (COREVoyant).
    • Coordinate and collaborate with all internal departments.
    • Will have on-call rotation duties.
    • Comfortable dealing with highly emotional or stressful environments.
    • Oral Communication–Speaks clearly and persuasively in positive or negative situations. Able to effectively calm excited customers, use questioning to accurately identify the type and extent of problem, and describe the steps that will be taken. Adaptable and able to think on his / her feet.
    • Written Communication–Writes clear, precise, well organized letters, proposals, and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.
    • Process Orientation–Approaches tasks with an understanding of the overall set of steps involved in completing the work. Awareness of what is required for them to complete their job and what others require. Has a continuous improvement mindset–is always thinking about ways to improve and streamline business processes.

    EXPERIENCE REQUIREMENTS

    • PREFERRED - Experience with both Xactimate & Symbility estimating platforms.
    • PREFERRED - Previous experience using a CRM or management software.
    • PREFERRED - Located in Central or Eastern Time Zones.
    • Proven experience in task-oriented communication.
    • Ability to communicate effectively.
    • Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Office, Word, and Excel.
    • Prior experience with Property Insurance Claims.
    • Prior experience in estimating or peer review.

    COMPENSATION INFORMATION

    On-Target Earnings (OTE) for this position is approximately $50,000-$60,000 per year inclusive of base salary & bonus, with access to Medical, Dental & Vision benefits.

    ADDITIONAL BENEFITS

    • Unlimited Paid Time Off.
    • Access to Leadership & Professional Development programs.
    • Ability to attend in-person Team Building Events (1-2x a year).
    • Ability to work on a team that has a strong culture and core values.
    • CORE has adopted EOS (Entrepreneurial Operating System) and it is used across our organization. It is a complete set of simple concepts and practical tools that have significantly improved the performance of our company and our employees who are now all working toward the same goals.