Job Description

Are you looking for a company that pushes the boundaries and creates a community inclusive of everyone?

We are currently recruiting a Regional Head of Stores for the North America Region (US, Canada & Mexico)

Reporting to the Regional Managing Director and based out of our office in New York, this is a fantastic opportunity for someone with significant retail leadership experience to help shape the future growth of COS, build brand awareness and elevate our customer experience, contributing to our ambition to establish COS as a Sustainable International Power Brand in North America.

As the Regional Sales Manager, North America you will be responsible for the sales performance and overall profitability of the COS retail channel. You will lead a team of 5 to deliver the best possible customer experience while maintaining an overview of operational and commercial activities.

About COS: Since our launch in 2007 we have opened stores and sell online in over 40 countries worldwide. Our collection offers elevated essentials, iconic pieces and innovative design. The creative soul of the brand is visualized through our storytelling, seasonal runway shows and connect with contemporary culture to create an experience beyond the expected. From the beginning, our design ethos has always put lasting style, quality and sustainability first. Today 92% of the materials in our collection are more sustainably sourced

Core Responsibilities includes but is not limited to**

• Build the overall Retail channel strategy and vision, with full P&L responsibility.
• Accountable for setting the store channel budget, supported by controlling and that it has the appropriate goals, plans and budgets to maximize sales, improve efficiency, and increase profit.
• Collaborate with the Regional Brand Controller in creating and managing financial plans, openings of new stores and rebuilds in the region.
• Regularly analyse the sales performance of the Region creating actions to increase conversion, pieces per receipt and average price.
• Review P&L monthly to drive top and bottom-line performance and profitability targets and deliver to set plans.
• Lead the Regional Sales Team to grow the business, guiding through the whole employee life cycle (recruitment, performance, appraisal, reward, development, exits) ​
• Lead and collaborate with the Regional and Area Sales Teams to analyse service performance reports and implement actions based on the feedback​.
• Collaborate with the Regional Concept Visual Specialist to guarantee all stores within the Region are in line with the Brand aesthetics and are merchandised according to COS visual guidelines in a commercial way​.
• Collaborate with Merchandising, Marketing, and E-commerce to align the business strategy and reinforce the store sales experience​.
• Collaborate with Regional Head of HR to develop succession plans based on core competencies and career aspirations across all channels and functions.
• Partner closely with Marketing and public relations to maximize in-store events, programming, activities, and other offerings to drive community connections and delight our customers.

Qualifications

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious , we dare to be different , we believe in constant improvement, and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

• Significant experience in a senior leadership role overseeing store operations, this role would ideally suit someone that is currently working or has previous experience over a number of years as an area/district or regional manager or in another comparable role
• Proven leadership and team management skills derived from having direct responsibility for building and managing a cohesive, high-performing and engaged team.
• Results oriented leader with ability to develop and communicate big-picture vision and strategy, and deliver results through practical, disciplined execution. Demonstrated success in developing strategies and roadmaps that directly led to measurable business results.
• Strong collaboration and partnership skills. Ability to effectively influence stakeholders and gain consensus at all levels of the organization.
• Strong commitment and experience with providing a high level of customer service.
• Ability to multi-task and determine key priorities.
• Ability to coach and counsel staff and performance management and progressive discipline techniques.
• Proficient at Microsoft Office
• Required domestic travel up to 60% of time.

Additional Information

COS, alongside Arket, Monki, Weekday, Afound, & Other Stories and H&M, is one of several unique brands that make up the H&M group. The H&M Group employs over 170,000 people in 74 markets across the globe, and we are the 2nd largest fashion company in the world. Since launching COS in 2007, we have opened more than 200 stores worldwide.

Job Status : Salary, Exempt

EEOC Code : OFM

Compensation : Hiring range is $169,000 – $203,000 annually***

Benefits

We believe in putting people first and at COS we know our colleagues are our greatest assets; this is why we are fully committed to investing in you. We offer:

• 25% Staff Discount (Useable at any Brand within H&M Group)
• Medical, Pharmacy, Vision, and Dental Coverage
• Employee Assistance Program
• Paid time off inclusive of up to 3 weeks of Vacation time ; 7 Company acknowledged Holidays ; Volunteer Day; and your birthday! As well as Wellness time for your well-being!
• Wellness
• Holiday
• Parental Pay
• 401K
• Commuter Benefits
• Health and Dependent Care FSA.
• Plus, additional Voluntary Benefits.

You will have the flexibility to work both remotely and, from the office. While remote working is an integral part of our part of our offer, approx. 3 days per week office presence will be required to foster strong collaborations and teamwork.

****** This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities assigned for this job at the company’s discretion.

***COS, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. COS may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.

We are looking forward to hearing from you!

All your information will be kept confidential according to EEO guidelines.