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Help Desk Professional

CPA Firm

Help Desk Professional

Basking Ridge, NJ
Full Time
Paid
  • Responsibilities

    Job Description

    CPA FIRM SEEKING LEVEL 1 HELP DESK PROFESSIONAL.

    THIS POSITION IS LOCATED IN

    • BASKING RIDGE 1-2 DAYS/WEEK
    • CRANBURY - 1-2 DAYS/WEEK
    • REMOTE - REMAINDER

    RESPONSIBILITIES:

    • Support end users throughout the organization (500-600).

    • Manage Help Desk tickets in a timely manner

    • Respond to Endusers issues via phone, email and computer chat

    • Document enduser interactions

    • Run diagnostics to resolve end-user reported issues

    • Escalate issues to the next Tier with next level of difficulty

    • Install, make changes and repair computer hardware and software

    • Follow-up with clients to ensure issues are resolved

    • Daily hands-on interaction with application and systems troubleshooting.

    • Serve as an integral resource in projects, adhering to committed deliverables, and regular communication of progress to management.

    • Fulfill certification and training roadmap as set forth by senior staff and management.

    • Shadow experienced personnel and acquire knowledge.

    • Thoroughly document all activity and keep senior staff and management informed.

    • Mentor rotational interns + delegate level one tasks.

    QUALIFICATIONS:

    • 1-3 years of IT help desk experience.

    • Experience supporting desktop, laptops, and printers/copiers/scanners.

    • Working knowledge of: Microsoft Office 365, Active Directory, hardware installation, troubleshooting.

    • Experience supporting Microsoft Operating Systems (Windows 10), Microsoft Office 365 and networking protocols and a large corporate environment (over 500 users).

    • Knowledge of network protocols and services including: TCP/IP, DNS, DHCP, VPN.

     

    Company Description

    Public Accounting Firm