Job Description
CPA FIRM SEEKING LEVEL 1 HELP DESK PROFESSIONAL.
THIS POSITION IS LOCATED IN
RESPONSIBILITIES:
• Support end users throughout the organization (500-600).
• Manage Help Desk tickets in a timely manner
• Respond to Endusers issues via phone, email and computer chat
• Document enduser interactions
• Run diagnostics to resolve end-user reported issues
• Escalate issues to the next Tier with next level of difficulty
• Install, make changes and repair computer hardware and software
• Follow-up with clients to ensure issues are resolved
• Daily hands-on interaction with application and systems troubleshooting.
• Serve as an integral resource in projects, adhering to committed deliverables, and regular communication of progress to management.
• Fulfill certification and training roadmap as set forth by senior staff and management.
• Shadow experienced personnel and acquire knowledge.
• Thoroughly document all activity and keep senior staff and management informed.
• Mentor rotational interns + delegate level one tasks.
QUALIFICATIONS:
• 1-3 years of IT help desk experience.
• Experience supporting desktop, laptops, and printers/copiers/scanners.
• Working knowledge of: Microsoft Office 365, Active Directory, hardware installation, troubleshooting.
• Experience supporting Microsoft Operating Systems (Windows 10), Microsoft Office 365 and networking protocols and a large corporate environment (over 500 users).
• Knowledge of network protocols and services including: TCP/IP, DNS, DHCP, VPN.
Company Description
Public Accounting Firm