Helpdesk Specialist
Job Description
CPL has two positions open for a Helpdesk Specialist! This position plays a key role in maintaining CPL’s critical network infrastructure, providing hands-on technical support.
We are currently hiring one position for our Buffalo, NY office - this includes occasional travel to our Jamestown, NY and Olean, NY locations and more frequent travel to our Rochester, NY office.
We are also hiring one position for our Charlotte, NC office with the ability to travel to Greenville, SC, Greensboro, NC, and Raleigh, NC as needed.
*** THIS IS ON SITE POSITION ***
WHO WE ARE
A leader in designing infrastructure that makes life better.
At CPL, we do work for the greater good. Our culture is rooted in helping others and we want to see our neighborhoods thrive. From hospitals, town halls, schools and universities to stadiums, houses, highways and bridges, we actively demonstrate what it means to be a full-service team.
We’re well-equipped to build cities from the ground up, and we deepen relationships by co-creating with our clients to bring their visions to life. We’re devoted to shaping an intentional environment that promotes professional development, camaraderie and fun, and as we continue to grow, we’ll need innovators like you to help us deliver powerful results.
THE HELPDESK SPECIALIST AT CPL
The Helpdesk Specialist applies their forward-thinking technical expertise toward the colossal task of maintaining CPL’s systems by responding to trouble tickets from every office. Reporting to the Helpdesk Manager, you configure, install and upgrade software; address critical IT issues with great care and immediacy; migrate emails; and foster communication between IT management and other team members to meet objectives in a timely manner. A teacher, thinker and visualizer, you combine your passion for analytics and database management with your ability to consolidate and condense information to support the entire CPL team.
WHAT YOU BRING TO THE TABLE
CORE DUTIES
GUIDING VALUES
We believe that building a strong community is about establishing a prevailing sense of fellowship among our team members, friends and neighbors. In doing so, CPL visionaries embody these principles daily:
WHAT WE OFFER
Competitive pay, professional development programs to advance your career and a comprehensive, individualized benefits package that covers all aspects of wellness – physical, emotional, mental and financial – to assist you and your family.
LEARN MORE
CPL is proud to be not only an equal opportunity employer, but a diverse and motivating place to work. Visit our website (that’s cplteam.com) to see what we’re all about.