Job Description

CPL has two positions open for a Helpdesk Specialist! This position plays a key role in maintaining CPL’s critical network infrastructure, providing hands-on technical support.

We are currently hiring one position for our Buffalo, NY office - this includes occasional travel to our Jamestown, NY and Olean, NY locations and more frequent travel to our Rochester, NY office.

We are also hiring one position for our Charlotte, NC office with the ability to travel to Greenville, SC, Greensboro, NC, and Raleigh, NC as needed.

*** THIS IS ON SITE POSITION ***

WHO WE ARE

A leader in designing infrastructure that makes life better.

At CPL, we do work for the greater good. Our culture is rooted in helping others and we want to see our neighborhoods thrive. From hospitals, town halls, schools and universities to stadiums, houses, highways and bridges, we actively demonstrate what it means to be a full-service team.

We’re well-equipped to build cities from the ground up, and we deepen relationships by co-creating with our clients to bring their visions to life. We’re devoted to shaping an intentional environment that promotes professional development, camaraderie and fun, and as we continue to grow, we’ll need innovators like you to help us deliver powerful results.

THE HELPDESK SPECIALIST AT CPL

The Helpdesk Specialist applies their forward-thinking technical expertise toward the colossal task of maintaining CPL’s systems by responding to trouble tickets from every office. Reporting to the Helpdesk Manager, you configure, install and upgrade software; address critical IT issues with great care and immediacy; migrate emails; and foster communication between IT management and other team members to meet objectives in a timely manner. A teacher, thinker and visualizer, you combine your passion for analytics and database management with your ability to consolidate and condense information to support the entire CPL team.

WHAT YOU BRING TO THE TABLE

• You have exceptional interpersonal and customer service skills, communicating effectively both verbally and via written correspondence
• You’re inherently analytical, with strong creative problem-solving and organizational capabilities
• You have a robust understanding of Windows 10 application installation and update processes as well as Office 365 and other business applications, with the ability to train and assist users on those applications
• You have a thorough understanding of networking concepts and physical network connectivity
• You can understand and carry out complex technical instructions as directed by more experienced IT team members
• You earned an AS in computer science and have at least three (3) years of experience in network maintenance and technical support – or have an equivalent combination of education and experience
• Experience with A&E applications is a major plus

CORE DUTIES

• Respond to requests for IT help from end users
• Provide IT assistance as able or escalate requests to other members of the IT team
• Configure, install and upgrade PCs, operating system software and application software as required
• Provide hands-on support for all IT equipment in nearby offices, and elsewhere as required
• Foster communication between the user community and IT management to help meet CPL's strategic goals
• Periodically travel to other CPL offices as required
• Occasionally answer user requests and address critical IT issues outside of normal business hours
• Perform other duties as assigned by the IT Helpdesk Manager and IT Director

GUIDING VALUES

We believe that building a strong community is about establishing a prevailing sense of fellowship among our team members, friends and neighbors. In doing so, CPL visionaries embody these principles daily:

• INTEGRITY – doing what is ethically right and providing reliable follow-through on commitments
• INGENUITY – seeking new opportunities and consistently identifying unexpected and practical ways to solve problems
• INSPIRATION – contributing to an uplifting workplace that facilitates growth and success by maintaining a positive, upbeat attitude
• COLLABORATION – working with others towards the best solution, placing great emphasis on the collective wisdom of our internal teams
• FAMILY – celebrating others’ successes, genuinely caring about the happiness and well-being of our team members and recognizing their own families as extensions of the CPL family
• FUN – not taking oneself too seriously, fully understanding that fun at work is conducive to productivity

WHAT WE OFFER

Competitive pay, professional development programs to advance your career and a comprehensive, individualized benefits package that covers all aspects of wellness – physical, emotional, mental and financial – to assist you and your family.

LEARN MORE

CPL is proud to be not only an equal opportunity employer, but a diverse and motivating place to work. Visit our website (that’s cplteam.com) to see what we’re all about.