Ready for a change? Come grow with us as a 1st Party Collections Specialist - The average monthly bonus is $2,000 ,with many earning more. There is no limit to the bonus amount that you can make. Must have Collections experience to be considered for this position
CreditServe provides management consulting and contact center services. CreditServe represents an energetic, fresh, and fun approach. We’re a diverse team of people coming together to deliver best-in-class results.
We are looking for Contact Center Collections Specialists looking for a change in the typical call center environment. The successful candidate will have collections experience and be able to accept ownership for effectively solving customer issues, complaints and inquiries while keeping customer satisfaction at the core of every decision and behavior. Earn Great Base Pay, Benefits, and Unlimited Bonus Potential while working as a Collections Specialist in New Contact Center! This is not 3rd party collections.
Responsibilities:
- Conduct inbound and outbound calls using a progressive and preview dialer
- Follow communication “scripts” when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives to pay outstanding balance
- Build sustainable relationships and engage customers by leveraging active listening
- Keep records of all conversations in a comprehensible way in the database
- Meet personal and team monthly collection goals
Skills:
- Previous work experience in collections 1st part or 3rd party
- Commission based sales background may be considered in lieu of collections experience
- Track record of achieving collection / sales goals
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Requirements:
- Availability for an 8 hour shift between the hours of 7am and 7pm
Work Location :
Work Remotely
Job Type: Full-time
Salary: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Referral program
- Vision insurance
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
People with a criminal record are encouraged to apply
Ability to commute/relocate:
- Pflugerville, TX 78660: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Commission Sales: 1 year (Required)
- Debt Collection: 1 year (Required)
Work Location: In person