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Call Center Representative (Remote)

C

CRS Group

Call Center Representative (Remote)

Vernon Hills, IL
Full Time
Paid
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  • Responsibilities

    Job Description

    OVERVIEW: The CRS Group is currently looking for a Customer Service Representative (Call Center) for one of our clients in Vernon Hills, IL. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.

     

    DURATION: 3+ month contract (likely to extend or convert to perm)

    LOCATION: Vernon Hills, IL (work from home in the beginning due to COVID-19)

    PAY RATE: $12.50 / hr

    SHIFT: 10 AM - 7 PM (Training will be 8 AM -5 PM)

     

    JOB DESCRIPTION

    The Customer Solutions Representative provides assistance to our customers regarding problems or situations that they are unable to resolve on their own. The Customer Solutions Representative is essential in creating customer loyalty and repeat business by providing world-class service through quick response times and striving to find satisfactory solutions to every customer.

     

    RESPONSIBILITIES:

    • Receiving and resolving incoming calls, e-mails and web chats directly from customers regarding: requests for return of merchandise, damage or lost shipping claims, order status, billing or accounts receivable requests, or rescheduling pick up of returns
    • Managing internal and external E-mail volume and on-line chat
    • All other issues that pertain to Customer Service
    • Taking ownership of Customer Service Case requests to resolve customer issues
    • Follow up with customers regarding issues that cannot be resolved on first call
    • Communicating professionally and according to quality standards with customers and account managers regarding situations that arise via phone, e-mail, and web chat.
    • Handling escalated customer issues when necessary
    • Obtain and evaluate all relevant information to handle inquiries
    • Working with team to manage daily workflow so that all inquiries are responded to by close of business
    • Backup returns queue

     

    QUALIFICATIONS:

    • High school diploma or equivalent.
    • 1 year of customer contact experience; call center experience preferred
    • Basic computer product knowledge
    • Excellent written and verbal communication skills with the ability effectively interact with all stakeholder, especially with customers in pressured situations
    • Strong typing and data entry skills
    • Good organizational skills
    • Effective ability to multi-task in order to handle multiple duties at the same time throughout the day.
    • Ability to work in a fast-paced environment. This department requires timely resolutions, as customer issues must be resolved quickly and efficiently.
    • Demonstrated ability to quickly and efficiently resolve customer issues.
    • Strong creative problem-solving skills to resolve customer situations
    • Must be able to work independently and in a team-oriented environment
    • Aptitude to learn new applications quickly and put them into practical use.

     

    Company Description

    Founded in 1994 as Computer Resource Solutions, The CRS Group is a privately held company with offices in Itasca, IL and downtown Chicago. CRSG provides staffing solutions to Fortune 500 companies by successfully managing their IT contingent workforce needs. We expanded our offerings to extend that same high-quality service to other business needs, including creative, marketing, finance, legal and HR.