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Customer Service Representative

C

CRS Group

Customer Service Representative

Springfield, IL
Full Time
Paid
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  • Responsibilities

    Job Description

    DURATION: 4-month Contract

    OVERVIEW: The CRS Group is looking to hire two Customer Advocate Representatives for one of our clients.

    Training is approximately 4 weeks. Training work schedule is 8:00-4:30. AFTER TRAINING THIS ROLE WILL WORK THE 8:30AM-5:00PM SHIFT

    Selected candidate will train and work remotely. Once the return to the office order is issued, candidate will be required to work from the office in Springfield, IL.

    JOB DESCRIPTION:

    • This position is responsible for answering customer calls.
    • Researching cases for potential third party involvement.
    • Documenting information on appropriate recovery system.
    • Reviewing and distributing voicemail messages and correspondence to the appropriate area.
    • Preparing form letters and reviewing claims for payment relating to an accident.
    • Candidate will spend approximately 90% of the scheduled time on the phone according to business need.

    QUALIFICATIONS:

    • High School Diploma or GED
    • 1 year customer service experience
    • 6 months data entry experience in an office environment
    • Knowledge of medical terminology and anatomy is a plus
    • Ability to work independently and in a team setting.
    • Experience evaluating customer situations, making decisions, and responding quickly to questions.
    • Data entry and/or typing experience. 35-40 WPM; 90% - 92% accuracy
    • Interpersonal, analytical, organizational and independent decision making skills.
    • Clear and concise verbal and written communication skills.
    • Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
    • *If selected, must pass an internet speed test.
    • *Must have a private work space free of disruption

    Company Description

    Founded in 1994 as Computer Resource Solutions, The CRS Group is a privately held company with offices in Itasca, IL and downtown Chicago. CRSG provides staffing solutions to Fortune 500 companies by successfully managing their IT contingent workforce needs. We expanded our offerings to extend that same high-quality service to other business needs, including creative, marketing, finance, legal and HR.