CS2 Consulting is a small IT contractor headquartered in Hanover, MD that provides high level solutions to Federal Government customers and are always looking for high quality professionals to join our team. We provide competitive benefits and compensation packages including 8% 401(k) match, 160hrs PTO, tuition assistance, professional development/career road-mapping, and pet insurance.
POSITION TITLE: System Admin – Help Desk
REQUIRED CLEARANCE: TS/SCI with Polygraph
SALARY RANGE: Open
LOCATION: San Antonio, TX
DESCRIPTION: Background in Microsoft Office applications to include Outlook, Word, and Excel is preferred. Experience in ticket management system like Remedy is a plus. Unix experience is not required, but is a plus.
ROLE/RESPONSIBILITIES:
• Candidate will need to respond to internal and external IT Service Requests for IT service on both Unix and NT servers
• Provides user notification of receipt of Web- or email-submitted requests
• Logs and tracks inquiries using service request management database, and maintains history records and related documentation
• Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility