Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
JOIN VISA: A NETWORK WORKING FOR EVERYONE.
The Client Services Development Program (CSDP) is a two-year program with four six-month rotations through various parts of Client Services, including client facing, technical, operational, and strategy rotations. The CSDP program supports Visa’s mission to build a strong Associate level pipeline of talent with cross-functional knowledge and experience. In addition to meaningful rotations, Associates are given training & development, mentoring, networking and leadership exposure throughout the two-year program.
Atlanta, GA - Miami, FL
WHAT IS CLIENT SERVICES?
Through our deep knowledge and expertise, we provide superior services to help clients get-to-market quickly and successfully grow their businesses. Client Services plays a key role in developing frictionless client experiences, representing the client with Product and Technology and managing client relationships. Client Services is comprised of global, regional and in-market teams that in addition to the above also provide day-to-day operational and technical support, manage Visa Rules and industry standards, B2B and on behalf of B2C services including dispute processing, and operating global contact centers.
SAMPLE ROTATIONAL ASSIGNMENTS
The first two rotations will give the Associate foundational knowledge of how Client Services works, and how it delivers value to internal and external stakeholders on a daily basis. They will gain proficiency in two key areas to position them for greater success in their third and fourth rotations, and for a final placement. The third and fourth rotations will enable the Associates to build on their foundational knowledge and apply their technical and client facing experience in strategic and operational settings, essentially “rounding out” their Client Services development. There may be opportunity to move into a final placement with fewer rotations, depending on a combination of factors including Associate performance, previous experience (ex. Internal cohort) or circumstances. The first two rotations are mandatory.
ROTATION 1 OR 2: TECHNICAL APTITUDE
One of the key competencies for many Client Services functions in TECHNICAL APTITUDE. These potential rotations will allow the associate to gain understanding of the technical aspects of the products/ services developed and how to adapt technical concepts to drive business outcomes. This also include knowledge of supporting technology, competitive technology, in-house alternative technology, and the ability to translate technical concepts to non-technical users.
Potential rotations may include:
ROTATION 1 OR 2: CLIENT CENTRICITY
As a function that provides direct support to clients, CLIENT CENTRICITY is a key competency (and a differentiator of the CSDP program). These potential rotations will provide opportunities for the associate to relate to and empathize with the client throughout the client’s journey in order to design and deliver the service experience strategy in alignment with client needs to grow their business.
Potential rotations may include:
ROTATION 3 OR 4: OPERATIONAL EXCELLENCE
OPERATIONAL EXCELLENCE is a critical competency to be successful at Visa. In these potential rotations, associates will hone their abilities to plan, design, implement, and monitor workflows to continuously improve systems and business performance. Intended outcomes may include increasing efficiencies or effectiveness, reducing operational expense at the same time maintaining or enhancing experiences of stakeholders. Associates will learn to understand and apply key operational or teaming principles (e.g. Agile) in order to deliver value to Visa.
Potential rotations may include:
ROTATION 3 OR 4: STRATEGIC THINKING
STRATEGIC THINKING is a critical competency to be successful at Visa. In these rotations, Associates will learn to generate and apply unique insights and opportunities intended to create competitive advantage(s) for Visa Client Services, find solutions to difficult or complex issues, whilst dealing with ambiguous situations, and apply different methods and techniques such as analytical ability, lateral thinking, and logical reasoning to create structure and a forward path from ambiguity. Potential rotations may include:
BASIC QUALIFICATIONS (EXTERNAL COHORT)
BASIC QUALIFICATIONS (INTERNAL COHORT)
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
Varies upon the needs of the department.
This position requires travel 5-10% of the time.
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
Visa is a payments technology company. The beating heart of our company is VisaNet, our global processing network that enables digital payments to happen securely and reliably in the blink of an eye. Our mission is to connect the world through the most innovative, reliable and secure payments network — enabling individuals, businesses and economies to thrive.