Job Description
Customer Service/Patient Support Representatives Needed Immediately!!!!!
The CSL Staffing Team is looking for full-time Customer Service Representatives who wants to contribute to a rapidly-growing, health care services company located in Kearney Mesa. This is a temp to hire, full -time position Monday -Friday. 8:00 AM-5:00 PM.
- Serves patients over the phone with providing health care services
- Building a supportive relationship with patients while providing care coordination support that will ensure access to appropriate services for their health needs
- Assist with on-boarding patients
- Educate patients about health maintenance and disease prevention
- Answers/Responds to patient calls
- Maintain high call volume each day
- Building a supportive relationship with patients while providing care coordination support that will ensure access to appropriate services for their health needs
- Monitor and report changes in patient symptoms or behavior
- Work closely with Insurance department
- Schedule monthly phone calls with patients
- Maintains accurate and detailed records in company database
- Updating Patient records
- Communicate to PCP any significant changes in patient concerns along with any updates on patient status
- Monitor and maintain goal levels of calls per hour, calls placed on hold, ring no answer, transfer out, and availability in Queue.
- Educate patients about health maintenance and disease prevention
- Adapts quickly to frequent process changes and improvements
- Duties and responsibilities may be subject to change based upon the needs of the department
Qualifications:
- 1-2 year(s) work experience in Healthcare preferred
- Customer service call center preferred
- Ability to build rapport with patients
- Computer proficiency in MS Word, Excel, and Outlook preferred
- Excellent customer service skills, including phone and interpersonal skills
- Previous experience in medical assisting or other medical fields
- High School or equivalent or higher education
- Bilingual in Spanish (read, write, and speak) preferred