Job Description

ABOUT THIS POSITION

Helpdesk Consultants represent the frontline of support to our clients. CSP plays a critical role in helping our clients build and manage relevant technology solutions to manage and grow their businesses. If you love technology and enjoy learning and teaching others about it, then this is the job for you. We are seeking individuals who are looking to start their career in Information Technology or those that have a few years of experience and are looking for an environment that will foster their continued education and growth. You will have access to many levels of support and education as well as use industry leading technology support tools and methods to deliver Enterprise Class Service and Solutions to our clients. This is not a remote position.

MAJOR RESPONSIBILITIES

• Install, Configure, Support PC related hardware and software (Having knowledge of MAC’s is a plus!).
• Troubleshoot and resolve or escalate general network infrastructure problems including infrastructure equipment, PC/Servers, Printers, Mobile Devices.
• Maintain ticketing system to ensure proper work flow and documentation of issues/resolutions.
• Work with third party vendors to assist end-users with escalation support.
• Complete daily systems checklists and maintenance activities.
• Work closely with Senior Level Engineers to resolve issues quickly and efficiently.

QUALIFICATIONS

• Preferred minimum of 1 year in a Technical Helpdesk Support role, but will consider any candidate with customer service experience and a strong desire to learn technology.
• Advanced skills at troubleshooting and fixing computer problems.
• Proficient with Common Network/Security Protocols.
• Advanced Skills in Current Versions of Microsoft Operating Systems and Office, Especially Outlook.
• Strong Oral and Written Communication Skills.
• Excellent Problem Solving Skills.
• Strong Attention to Detail.
• Independent, organized individual who is willing to learn and requires minimal supervision.
• Enjoys Continuing Education.
• Strong customer service skills – your primary focus is taking care of customer requests.
• Preferred experience working for a Managed Service Provider and competent in RMM/PSA/Documentation Tools. Understands Service Level Agreements.
• Relevant Certifications Highly Desired; MTA/MCSA/MCSE/MOS, CompTIA Network+/Security +/Server+
• Must have own vehicle and valid driver’s license.
• Must be available to work occasional evenings/weekends, occasional travel.
• Must be able to lift 50 lbs, bend, stretch, stand for extended periods of time, climb stairs and meet the physical requirements of the job.

COMPENSATION

• Salary Based on Experience
• Employer Subsidized Medical, Dental, Vision
• Paid Time Off
• Tuition/Certification Assistance/Reimbursement
• Flexible Schedules

Company Description

CSP Networks is a Managed Service Provider that delivers comprehensive outsourced IT solutions to the SMB markets. Our focus is on Cyber Security, Network & Infrastructure Management, End-User Desktop Support, On Premise/Cloud Based Collaboration Solutions and Custom Business Intelligence Development. CSP Networks is a Tier 1 Microsoft Office 365 Cloud Solutions Provider. Our leadership team is comprised of two industry veterans who pioneered the “Enterprise IT Approach for SMB’s”, and continually work to deliver Enterprise Level solutions that are customized to the needs of SMB’s. For the fourth year in a row, CSP Networks has been named a winner of the Channel Futures top 501 MSP’s and Top 100 Small Business MSP’s in the World.