Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Patriot Heating and A/C is a well-established residential HVAC and plumbing provider based in Shawnee, KS. We’re looking for an experienced Customer Service Representative (CSR) to help lead our next stage of growth. Strong attention to detail, computer literacy, and excellent communication skills are a must. Knowledge of ServiceTitan is a plus!

Responsibilities

Answer incoming calls and schedule service appointments

Make outbound calls to existing customers to promote services and maintenance opportunities

Provide excellent customer service and handle customer inquiries

Schedule jobs, dispatch technicians, and coordinate daily schedules

Accurately enter and update customer information in ServiceTitan

Process service requests, invoices, and customer follow-ups in ServiceTitan

Communicate effectively with technicians, customers, and management

Qualifications

ServiceTitan experience preferred

Strong communication and customer service skills

Excellent attention to detail and computer skills

Ability to multitask and stay organized in a fast-paced environment

HVAC or plumbing office experience preferred, but not required

Bilingual (English/Spanish) is a plus

What We Offer

Medical, Dental and Vision benefits

401(k) with company match

Steady, full-time position

Supportive team environment

Opportunity for growth and advancement within the company