***Please feel free to contact our office for immediate consideration or additional details: 713-680-9898***

Customer Service Representative – Manufacturing/Production

Job Responsibilities:

• Deliver exceptional customer service through clear and effective verbal and written communication, helping customers identify solutions and achieve desired outcomes.
• Provide accurate pricing and quotes in accordance with company guidelines to support sales and customer needs.
• Enter and manage customer orders, packaging quotes, and sample requests using the MACOLA system.
• Oversee assigned house accounts, ensuring consistent communication and timely follow-up on quotes, inquiries, orders, and related tasks.
• Collaborate closely with outside sales reps, internal departments (production, administration), vendors, and customers on project coordination, pricing, technical specs, and deadlines.
• Resolve shipping inquiries, returns, credits, and payment issues by working with the appropriate departments.
• Coordinate with production supervisors to prioritize and expedite urgent (“HOT”) orders efficiently.
• Utilize strong email and computer skills to manage day-to-day customer interactions and data entry.

Qualifications:

• Strong problem-solving skills and the ability to think quickly under pressure.
• Self-motivated with the ability to work independently and manage multiple tasks effectively.
• Experience in manufacturing, packaging, or construction industries preferred.
• Comfortable with math, measurements, dimensional analysis, and weight variations.
• Demonstrated customer focus and ability to manage a variety of customer relationships.
• Highly organized with a strong emphasis on accuracy and prioritization.

Want to be considered for this opening immediately? Candidates already registered with us, please send an updated resume to interviews@lpcpersonnel.com and reference the job title. If you are not already registered, please apply by clicking the "Apply Now" button.

\#zr