Benefits:

Bonus based on performance

Paid time off

Training & development

Role Overview

Rooter King Plumbers is seeking a motivated CSR/Admin who thrives in performance-based environments. This hybrid front-desk/sales-support role offers a modest guaranteed salary, rewarding high performers through a commission structure tied to successful service sales.

Key Responsibilities

Answer and manage inbound calls, schedule appointments, and handle customer inquiries professionally.

Generate quotes and process orders, ensuring accuracy and quick turnarounds.

Follow up with customers post-service for satisfaction, feedback, and potential upsells.

Coordinate with field technicians and dispatch to ensure smooth service delivery and billing.

Track completed sales and calculate commission on services rendered.

Maintain records in CRM or scheduling software; support back-office tasks like invoicing and documentation.

Compensation & Incentives

Base Salary: $20,000–$30,000 annually, tied to experience and performance.

Commission: 3% on all service sales (only for jobs that are completed).

Opportunities for bonuses or raises tied to customer satisfaction, retention, and upsell volume.

Requirements

Experience in customer service or administrative roles—ideally in home services, HVAC, or plumbing.

Strong phone etiquette, negotiation, scheduling, and sales support skills.

Comfortable with performance-based compensation and motivated by commission.

Familiarity with CRM or scheduling systems.

Highly organized, detail-oriented, and capable of multitasking.

Excellent verbal and written communication skills.

Why Join Rooter King?

• Strong local brand—Rooter King is known for reliability, transparency, and customer satisfaction. • Balanced compensation model: Stable base pay with meaningful upside from sales results. • Growth potential: Exposure to both customer operations and sales—ideal for advancing to leadership roles. • Community-focused service: You're supporting a trusted team that values customer trust and quality service.

How to Apply

Submit your resume and cover letter to contact@rooterkingplumbers.com or call (678) 483‑6104. Applications can also be submitted through our website: www.rooterkingplumbers.com.