Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Profit sharing

Job Description

Seeking dynamic talented candidates to join our fast growing DME team!

We have an immediate opening for a full time Customer Service Representative. Candidate must have prior customer service experience, especially in CPAP/BiPAP set-up, compliance and re-supply procedures, be able to navigate between multiple programs, multi-task on the computer and answer phones.

Responsibilities:

Processing all new Durable medical equipment (DME) orders by ensuring all the appropriate documentation and records are received

Daily communication with physician offices, hospital case managers, office administrative staff, respiratory therapists and company marketing representatives

Calling and scheduling patients for setup of Durable Medical Equipment (DME) including CPAP and supplies

Setting up CPAP and BiPAP

Calling and verifying patient insurance benefits through Availity and other insurance sites

Requesting authorizations for DME from different commercial insurance companies

Requirements:

Customer service experience in an office/administrative environment

Experience in Medicare and commercial insurance benefit verification

Knowledge of Medicare coverage criteria of DME and home health, preferred

Brightree experience, preferred

High level of comfort on the phone

Ability to multi-task and maintain a high level of accuracy

Experience in DME/home health intake, preferred

Experience in setting up CPAP and BiPAP, preferred

Experience in CMN Renewals and Re-Authorizations

Experience with computers

Friendly/outgoing personality and a passion for helping people

Preference given to bilingual "English/Spanish"

Job Type: Full-time