The receptionist at our small animal hospital is the first point of contact for clients and their pets, providing exceptional customer service and administrative support to ensure the smooth operation of the clinic. This role requires excellent communication skills, attention to detail, and a compassionate attitude toward animals and their owners.

Key Responsibilities

Greet clients and their pets warmly, creating a welcoming and professional environment

Answer incoming phone calls, schedule appointments, and manage the clinic’s appointment calendar

Register new clients and update patient records accurately in the hospital management system

Handle client communications, including appointment reminders, follow-ups, and general inquiries

Process payments, issue receipts, and maintain accurate financial records

Communicate with veterinary staff to coordinate patient care and relay important information

Maintain the cleanliness and organization of the reception area

Assist with medication script processing and client instructions as directed by veterinary staff1

Support clinic operations, including managing inventory and ordering office supplies as needed

Uphold client confidentiality and adhere to all clinic policies and procedures

Qualifications

High school diploma or equivalent required; additional education in veterinary administration or customer service is a plus

Previous experience in a veterinary clinic, animal hospital, or customer service role preferred

Strong organizational, multitasking, and computer skills

Compassionate, patient, and professional demeanor with both clients and animals

Ability to work efficiently in a fast-paced environment and handle stressful situations calmly

Work Schedule

Full-time or part-time positions available

Flexibility to work weekends and occasional evenings as the clinic expands its hours2

Location

Tahoe Vista, CA

Benefits

Competitive hourly wage

Opportunities for growth within the clinic

Employee discounts on veterinary services

To Apply

Please submit your resume and a brief cover letter explaining your interest in the role and any relevant experience.