Job Description

PERKS OF WORKING AT CSPRING (WWW.CSPRING.COM):

• STARTING ON DAY ONE: FULL MEDICAL INSURANCE PACKAGE, PAID HOLIDAYS, & PTO!
• 401(k) available at six months, including a 50% Company match on up to 6% of your earnings to help you save for retirement!
• Opportunity to work with an amazing team who values your input and cares about your development and well-being!
• Ability to work in a professional environment that values diversity.

POSITION SUMMARY:

Our Medicaid Rx Call Center has an immediate opening for a full-time Customer Service Agent. This opening is the afternoon shift, 11:30 AM TO 8PM, MONDAY THROUGH FRIDAY.  Some overtime may be available, but 40 hours per week is expected at minimum.

Note: THIS POSITION IS CURRENTLY WORKING FROM HOME DUE TO COVID-19.  IT WILL TRANSITION BACK INTO THE OFFICE IN EITHER A HYBRID OR FULL-TIME CAPACITY AT A DATE YET TO BE DETERMINED.  The first few weeks of training will take place in-person downtown.

If the idea of working on challenging assignments with a team who is passionate about serving others and creating insights sounds exciting, this may just be the role you’ve been looking for.  This is a great time to join our team!

The Customer Service Center provides advanced inbound customer service for all Indiana Medicaid members and providers who have questions regarding pharmacy coverage and claims processing.  Pharmacy Technicians must utilize multi-line phones to respond to inquiries concerning in-network pharmacy locations, general coverage inquiries, and medication pricing.

Pharmacy Technicians must satisfy workload within specific time frames and must be self-motivated to complete these tasks and may have the opportunity for overtime depending on workload, which may include evenings and/or weekends. 

QUALIFICATIONS:

• High school diploma or GED
• 1-2 years of prior customer service experience
• Proficiency with computers, software systems, data entry, and Microsoft Office suite
• Strong time management, including the ability to organize and manage multiple priorities
• Strong customer-orientation
• Ability to maintain a positive attitude with customers and internal personnel at all times
• Excellent interpersonal and communication skills
• Commitment to company values: Committed, Collaborative, Consultative, Caring
• Ability to work overtime as needed to support department goals
• Ability to pass E-Verify, a criminal background screen, and a pre-employment drug screen
• Prior experience working in a call center role (highly preferred)

ABOUT CSPRING:

CSpring is a growing, woman-owned, Indianapolis-based consulting firm.  If you are committed, collaborative, consultative, and caring – you will fit right in with our team. We pride ourselves in working together and understand that the whole is stronger than anyone of us individually.

When you join CSpring, you become part of our family - our Ohana. When you're part of our Ohana, we promise to communicate well, provide opportunities for growth, and most importantly, celebrate our successes together. Being part of CSpring’s Ohana means you will be informed, recognized, rewarded, and respected.

CSpring is an equal opportunity employer.  For more information on CSpring, please visit our website at www.cspring.com.