Reservation Sales Agent

Viejas Casino & Resort, San Diego’s Premier Four Diamond Gaming and Resort destination, is looking for an Reservation Sales Agent to join our team.

PAY RATE: $18.50

Viejas Casino and Resort is a proud recipient of the AAA Four Diamond award. The resort features world class gaming with 2,500 slot machines, exciting table games, bingo and off-track betting. Our multiple hotel towers have more than 230 luxury rooms and 190 VIP suites. Viejas Casino and Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse, Baron Long Bar & Grill, Ginger Noodle Bar, the Café, and the Daily Roast. The Viejas Outlet Center features not only shopping but also a Bowling Alley, Arcade, and Southern California’s largest outdoor roller rink.

Viejas recognizes that its team members and their diversity are vital to our success and invite you to join our team.

Viejas offers its team members:

• Health, Dental, and Vision Benefits
• Medical and Dependent Flexible Spending Accounts
• Accident, Critical Illness, and Disability Insurance
• Paid Time Off
• 401(k)
• Employee Assistance Programs
• Career Advancement Opportunities and
• Tuition Reimbursement

This position will:

• Answer all incoming calls from guests, Casino, Sales Team and the internet while ensuring guest satisfaction, responds to guest questions
• Welcomes all guests in a cheerful manner and provide them with the highest level of customer service
• Enters and confirms bookings into the reservation system according to company’s standards
• Maintains an inventory of vacancies, reservations, and room assignments
• Assists with all Front Desk duties such as processing room reservations, guest’s check-ins/check-outs, cancellations, payment etc.
• Perform other administrative duties as needed

Required Skills

High school diploma or general education degree (GED).

1 to 2 years of related experience and/or training. Guest service experience preferred.

Knowledge of Microsoft Office. * Ability to type 35 WPM. * Ability to learn the hotel/hospitality systems. * Ability to effectively communicate with guests and team members verbally or in written form. * Detail-oriented, organized, self-motivated, and values teamwork. * Ability to multi-task and work in a fast-paced environment. * Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Required Experience

High school diploma or general education degree (GED).

1 to 2 years of related experience and/or training. Guest service experience preferred.

Knowledge of Microsoft Office. * Ability to type 35 WPM. * Ability to learn the hotel/hospitality systems. * Ability to effectively communicate with guests and team members verbally or in written form. * Detail-oriented, organized, self-motivated, and values teamwork. * Ability to multi-task and work in a fast-paced environment. * Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.