Job Description

Full Job Description

This position will be the primary leader to ensure the team day to day functions are accomplished.

SUPERVISORY RESPONSIBILITIES:

• Trains and oversees employees involved in freight forward functions.
• Directs assigned tasks and provides assistance to team members as needed.
• Conducts performance evaluation and other management functions as appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures team follows customer services standards
• Provide coaching to employees in areas specific to key performance indicators and standards of work performance
• Ensures that the staff follows standard operating procedures, taking the appropriate action when performance does not meet targets and objectives.
• Assists the development of safety protocols and ensures they are followed
• Other duties may be assigned.

REQUIRED SKILLS / ABILITIES:

• Strong experience managing activity for all phases of US export / import, air, road and ocean shipping

• Mastery of all import and export documentation

• Expert experience with all phases of domestic air shipping processes. Hawaii/PR/Guam

• Proven experience with leading and developing teams.

• Strong account management, spot quoting and account development experience

• Prioritize workloads for self and staff to meet KPI’s

• Maintain current relationships and grow our network of vendors to support growth

• Experience working with teams to set objectives, goals and perform one on one reviews.

EXPERIENCE:

• Minimum 5 years of experience in domestic, import and export, air, road and ocean, freight forwarding.
• Detail oriented, organized and able to multi-task.
• Team player, resourceful and self-motivated.
• Ability to meet timeliness under pressure.
• Good customer relation skills.
• Strong verbal and business writing communication skills.
• Proficiency in MS Office
• Previous management experience.

LANGUE:

      Bilingual- English & Mandarin 

Company Description

CTS Global Supply Chain Solutions is part of the logistics and trading businesses unit of CTS International Logistics Corporation Limited & China Travel Service (HK) Group Corporation. CTS Global Supply Chain Solutions is a full service transportation and logistics provider with extensive experience, knowledge and expertise in creating and providing transportation solutions tailored to our customer’s needs. Further information of our company can be found at: https://ctsglobalsolutions.com/ https://www.ctsfreight.com/en/