DISCOVER A CAREER WITH CU*SOUTH

At CU*SOUTH, we're more than just a Credit Union Service Organization (CUSO); we're a community united by a mission to strengthen and grow credit unions everywhere. Every role within our organization is backed by our steadfast philosophies - from our team who bring years of professional experience to our dynamic, customer-focused culture that's rooted in responsiveness and loyalty. Our working environment celebrates those who can pivot, innovate, and act swiftly, ensuring we remain at the forefront of the credit union industry.

Joining CUSOUTH isn’t merely about finding a job—it’s about discovering a purpose. Here, you’ll have the opportunity to evolve professionally and personally, backed by a supportive team that is unafraid to be progressive. Working for a CUSO, especially one as dedicated as CUSOUTH, offers a unique chance to serve. With us, you’re not just contributing to our growth; you’re actively playing a role in elevating the credit union community, impacting countless members and institutions alike. Become a part of our team, where service and growth go hand in hand, and craft a fulfilling career that truly makes a difference.

PURPOSE

The EFT Programmer will support batch and online debit and credit portfolio migrations, Bill Pay, ACH, Payroll and Draft Processing configuration and programming. A successful candidate will have experience with coding projects to support the migration of consumer card portfolios from one platform to another, superior troubleshooting skills, proven project management skills, and will be comfortable with concurrent project timelines involving multiple stakeholders. Additionally, as a member of the Programming Team the candidate will collaborate with the Conversions and Client Experience Teams, credit union, and vendors to achieve project success.

ESSENTIAL JOB FUNCTIONS

1. Diagnose & Document EFT-related software issues using industry standard and proprietary toolsets.
2. Lead resolution efforts, including working directly with internal and network stakeholders to align all resources needed for full resolution.
3. Mentor/Coach junior level associates to increase their understanding of EFT-related topics with a goal of reducing future escalated incidents.
4. Successfully execute projects to support card conversions and platform migrations for both batch and online card bases, including cut-over events.
5. Configure certification and production systems to process debit/credit transactions, create & send batch files such as card maintenance and positive balance files.
6. Participate in batch and online vendor certification in accordance with project specifications.
7. Write or modify programs to support Bill Pay, ACH, Payroll and Draft Processing configuration and programming.
8. Properly and effectively track time spent, detailed task management, and project statuses within established Project Management software in accordance with documented policy and standards.
9. Maintain highly organized and well executed project management requirements for team and self to ensure proper execution of service level agreements and mutually agreed upon deadlines.
10. Other duties as assigned.

SERVICE LEVEL AGREEMENT

Internal

1. Uphold CU*SOUTH Code of Conduct and PRAISE Core Values
2. Provide same-day response to all internal inquiries received by noon that day, provide next day response to all others, establishing priority to urgency on all requests.
3. Provide internal support to all CUSO Development lines of business accordingly, to advocate and encourage internal collaboration.

External

1. Uphold CU*SOUTH Code of Conduct and PRAISE Core Values.
2. Adhere to timelines provided to Clients and communicate necessary changes to implementation timelines clearly and effectively.

JOB QUALIFICATIONS

1. Bachelor’s degree in computer science or similar discipline or equivalent experience.
2. Project Management background, working projects with multiple stakeholders, preferred.
3. Familiarity with financial institution payment processing and settlement, including ACH, Drafts, Debit, and Credit transaction processing.
4. Experience with credit union back-office operational procedures and regulations preferred.
5. Knowledge of business software including Office 365; Project Management Software such as Jira, Monday, or Wrike; Programming and querying experience with tools such as RPG-Free, SQL, IBM Query preferred.
6. Professional demeanor with the desire and ability to explain complex issues in plain language so that non-programming professionals may understand.
7. Demonstrate analytical curiosity and organizational skill, including the proven ability to adapt to a dynamic project environment and manage multiple projects simultaneously.
8. Ability to work under pressure and manage difficult situations and mission critical deadlines with empathy for “the customer’s customer.”
9. Willingness to occasionally work outside 8 a.m. to 5 p.m. business hours in accordance with project timelines.
10. Ability to exercise discretion when handling sensitive or confidential data is required.

WORK ENVIRONMENT & PHYSICAL ACTIVITIES

CUSOUTH operates in a professional office building setting as well as remote sites. Some job assignments at CUSOUTH are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*SOUTH is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

Notice: This job description is not intended to be, nor should be construed as a contract for employment. CUSOUTH makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CUSOUTH has defined this position to be.

CU*SOUTH will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless doing so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CUSOUTH in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CUSOUTH , thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.

CU*SOUTH is willing to accommodate disabilities to the extent a credit union service organization can without impacting financial control or client service. CU*SOUTH is an Equal Opportunity Employer.