Job Description

We are adding to our WORLD-CLASS Customer Service Team!!!

Due to Covid-19, we are currently hiring work from home agents. All training will be conducted remotely via a virtual conference meeting. Once we determine our return to office date, we will share that process with everyone.

Cuore is a high volume Inbound/Outbound Sales and Customer Service Call Center dedicated to helping each individual achieve their highest earning potential! We represent several major brands of products and services.

This Customer Service Representative position will consist of receiving Inbound calls to assist customers with service and product information.

Job Responsibilities:

• Work effectively within multiple platforms while assisting customers.
• Provide an excellent customer experience by being courteous, knowledgeable and professional.
• Absorb & relay information to potential customers in a clear, concise manner.
• Use product knowledge to inform/educate customers.
• Provide information about products and services.
• Record call feedback and determine if escalation is needed.
• Deal directly with customers by telephone and email.
• Communicate effectively both orally and in writing.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Resolve customer issues via multiple forms of communication.
• Use critical thinking to efficiently and effectively resolve customer inquiries.
• To utilize a client-specific platform and scripting to complete assigned tasks.

Job Expectations:

• Adhere to the client-specific guidelines for customer communication.
• Provide an excellent customer experience in all interactions.
• Perform position responsibilities in an accurate, efficient, and timely manner.
• Uphold all company policies and procedures including but not limited to; attendance, punctuality, and/or behavior requirements as outlined by CUORE.

Skills/Qualifications:

• Excellent phone etiquette and articulation
• Ability to quickly answer Frequently Asked Questions (FAQs)
• Excellent computer skills; coachable personality; service-oriented nature
• Critical Thinking/Problem-Solving Abilities
• High school diploma or equivalent
• Customer Service Experience - REQUIRED

To join our expanding team, these are the qualities we are looking for:

• At least 1-year experience in a complex customer service environment.
• Open availability including evenings and weekends.
• Must have a working computer including a headset with internet and ethernet cable (NOT WIFI).

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